Question about Panasonic KX-T7433B Corded Phone

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I've got a Panasonic KX-T7433 phone that I need to change some of the voice mail options for. The voice mail currently states that if you want to hear the directory list, press 5. I need to update that list, but I can't figure out how to get to it. What options do I need to press to change this directory list?

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  • Panasonic Master
  • 2,460 Answers

Not as easy as that :-)

The Panasonic TD phone system has a Panasonic brand voice mail, probably, plugged into the system. From the age, probaby a TVS (USA) something. Menus for the auto attendant come from Custom Service files. There are 100 of them in the system. If I had installed it, your "5" would be stored in CS 35, but I didn't do it.

The easiest way is to find the notes from the installer. The second easiest is to connect to the serial port and read the setup. The 3rd, and the one you're probably going to have to do is to log into mailbox 998 and choose option 5 then 3 (IIRC) to review CUSTOM SERVICE greetings. You'll start at 1 and it will play the greeting. "*" back steps and you just keep going through the messages until the right one shows up. Then you press 1 to change it, record the new menu, and press 1 to stop recording and 2 to accept the changes.

After you find the model number (on a silver plate of the TVS, you can go here to get a manual:
http://www.wedophones.com/PanasonicManualsLead.htm

Carl

Posted on Apr 11, 2011

  • Rachel
    Rachel Apr 11, 2011

    Carl,

    Thanks for your response. I've gone into voicemail, selected option 5 (Mailbox Management). The menu list I get there is, 1: Change personal greeting. 2: Change password. 3: Change owner name. 4: Set group distribution list.

    None of these sound like IIRC. Can you give me any more guidance?

    Thanks!

  • Carl Navarro
    Carl Navarro Apr 11, 2011

    Oops. As above you need to go into mailbox 998 When the VM answers press #6*998

    It's the MESSAGE MANAGER'S mailbox. It may or may not require a password and there is no default.

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