Question about Acer AL1916W 19" LCD Monitor

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Input Not Supported

O jave an Acer Monitor and :Input Not Supported" keeps rotating on my screen. I put it in safe mode but it does not remove it. And I cannot get
quadplex to come up. What can I do?

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  • MCantrall Aug 07, 2008

    I dont know what U are talking about.
    How do I bring up "Display Setting"?

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I don't think you can really do an HDMI to VGA or HDMI to DVI to VGA. If the monitor doesn't support DHCP, it probably won't work with the HDMI output


Please specify which cable are you using for video signal.

Posted on Aug 19, 2008

  • Moses Clive
    Moses Clive Aug 19, 2008

    In case you are getting video on safe mode than try to remove the driver in safemode and when you will go back to the normal mode try to install the latest video driver and set your display to lower the resolution down to
    1152x864 or 1024x768 and tell me the status.

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Right click on the desktop screen then go to properties, or you may go to control panel and you will be able to see the display settings there

Posted on Aug 07, 2008

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The problem is that your hertz rate is set to 75 and your acer monitor doesn't support that. Go into the display settings and change the hertz rate to 60.

This solution is provided from Shane89, another fellow expert of the Fixya community

Let me know if you have any further questions with this

my best to you

Posted on Aug 07, 2008

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I've seen this error when replacing a CRT monitor with a Flat screen.
If you have a CRT monitor around, plug it back in, and change your video settings.
Lower the resolution numbers (800x600 should be fine) and lower, or match your refresh rate. (it should have the ratings on the back of the monitor)
Find what your Acer is rated for (probably 60 to 72 Hz).
You may have to swap them back and forth a few times to get it right, but once you do get it to display, you can get it to "talk" to each other, and fine tune the display rates.

Let us know how this works.

Posted on Aug 07, 2008

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You may want to check the output settings of your computer:
This can be done by right clicking on the desktop, going to 'properties' in xp, or 'personalize' if you are on vista
Then go to the settings tab, and set your setting to 1024 X 768
See if the message is removed. Also check your cabling! Make sure all plugs are inserted properly!

Posted on Aug 07, 2008

  • Suvvy Roy Aug 07, 2008

    to change the hertz setting, under the settings tab, click 'advanced' and then 'monitor'


    there change the hertz setting to 60HZ

  • Suvvy Roy Aug 07, 2008

    and yes it does seem like a hertz setting problem, so no need to change resolution! just follow the instructions and change the Hertz setting to 60 HZ

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The problem is that your hertz rate is set to 75 and your acer monitor doesn't support that. Go into the dispaly settings and change the hertz rate to 60. Fixed my a couple of minutes ago.

Posted on Aug 07, 2008

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Just go to into the dispaly settings and change the hertz rate to 60 that should fix that ...

Hope that helps.......

Posted on Aug 07, 2008

  • Mark Gil
    Mark Gil Aug 07, 2008

    If you can just Right click on your desktop then click on, Properties >Go to settings and click on advance then a new window will open adn go to monitor tab set the Screen refresh rate to 60hertz...

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Posted on Jan 02, 2017

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When your computer is starting up, hit F8 and you'll see the safe mode, safe mode with networking, etc. screen...You should see a choice that says "enable vga mode". Select that and windows will start and the os will select a screen resolution for you. After that, everything will work fine...I hope.


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Input not supported


You may have a video resolution selected on your computer that the screen doesn't support.

The reason you see the the initial startup message is because that is loaded from the bios, prior to the settings for the graphic card output being loaded.

Try booting the computer in safe mode and adjusting the display resolution.

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