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My G800 camera keeps turning on to camera mode (can hear a faint sound as if it is taking a picture) and when someone calls through when this is happening it goes straight to voice mail. This is the second G800 phone I had that did this. The first one was my partner's but we never bothered fixing it as he just used another phone - now this is happening to mine too. I've googled this problem and can't find any results which is strange because this has happened on two of the same phones. Please help!!

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  • Kirsty Stewart Apr 13, 2011

    I've taken out the SIM (not sure what the memory card is?) but as soon as I turn the phone back on the only option it gives me is to call SOS and won't let me go to the menu?

    Thanks

  • Kirsty Stewart Apr 13, 2011

    I entered that code and then pressed both the 'dial' and the 'hang up' buttons and still msg came up SOS calls only. Not sure if I'm missing something, if that is all I needed to do or if it's just not working?

    Sorry to be a pain - as you can see I'm completely non-technical. But I never saw any 'menu' or anything only the SOS message. So I have no clue if it worked or not

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  • Cell Phones Master
  • 19,396 Answers

Hi.

Try doing a master reset. That will take the settings back to factory. If that does not fix the problem, then the phone is defective and must be replaced or repaired by a technician.

Reset can be done from menu (you may be asked a password-default one is all zeroes).

Alternatively reset can be done using the following code: *2767*2878#

Reset is done with NO SIM and NO memory card inside. This will delete all settings and data in phone internal memory (pics and contacts are normally in memory card).

Here also the code for secret menu: *#6984125*# (dont use this, use reset).

If the code does not work, then there are a couple of versions, see:

Samsung Secret Codes

Samsung Secrets Codes 2

If reset does not fix it, then camera control circuit is defective. Samsung phones with this problem discharge the battery quickly and are difficult to use. In that case get a replacement.

Posted on Apr 11, 2011

  • Ginko
    Ginko Apr 13, 2011

    Hi Kirsty.

    With no SIM (when it says SOS calls only) you have to enter the following code.

    *#2767*2878#

    I did a typo in my first comment. I forgot first #


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