Question about Nokia E71 Smartphone

4 Answers

My E71 only finishes charging when phone is switched off. then when it finishes charging and I turn phone on after about 1/2 hr when I plug charger in it charges forever till I turn off again. It is not the battery or charger. Installed latest frimware and factory reset but it still does the same

Posted by on

  • 5 more comments 
  • migara1972 Apr 20, 2011

    Hi there
    I have a Nokia E71. I have tried 4 batteries as my wife has the same phone and they all charge on hers and says charging complete.

    On my phone the charging indicator as charging continuously. If I turn off the phone completely it does show charging complete. Then when the phones is on and I quickly put the charger back in it says battery full. Once the battery is a little used and I charge again..it goes forever and never says battery full. I tried a full different sd card and also updated firmware and made no difference. Is there a memory location on my phone that may retain a incorrect charging information that is getting cleared?

  • migara1972 Apr 27, 2011

    The strange thing is that I used to have another phone that did this. I copied all the parameters to this phone (identical) using Nokia utility and reset the other one to factory settings and updated firmware on the old one. And when because the problem went away I knew it was something I can fix so I gave the old phone to a friend.
    It fixed my old phone and must have carried over the corruption across. I tried the same with this phone and it does not want to reset. I am sure that prior to copying across parameters from my old phone - this one was fine.
    Do you have any access to Nokia to ask what could cause this?

  • migara1972 Apr 27, 2011

    The strange thing is that I used to have
    another phone that did this. I copied all the parameters to this phone
    (identical) using Nokia utility and reset the other one to factory
    settings and updated firmware on the old one. And when because the
    problem went away I knew it was something I can fix so I gave the old
    phone to a friend.
    It fixed my old phone and must have carried over the corruption across. I
    tried the same with this phone and it does not want to reset. I am sure
    that prior to copying across parameters from my old phone - this one
    was fine.
    Do you have any access to Nokia to ask what could cause this?

  • migara1972 Apr 27, 2011

    The strange thing is that I used to have
    another phone that did this. I copied all the parameters to this phone
    (identical) using Nokia utility and reset the other one to factory
    settings and updated firmware on the old one. And when because the
    problem went away I knew it was something I can fix so I gave the old
    phone to a friend.
    It fixed my old phone and must have carried over the corruption across. I
    tried the same with this phone and it does not want to reset. I am sure
    that prior to copying across parameters from my old phone - this one
    was fine.
    Do you have any access to Nokia to ask what could cause this?

  • migara1972 Apr 30, 2011

    I need an expert on Nokia E71's

    I has 2 Nokia E71's
    One developed an issues with battry not charging fully while phone was on. But Charging (says battery full) when phone is switched off

    I then backed up the phone using Nokia software and installed the latest firmware and the problem went away.

    I since gave that phone to a friend and resored the previous back up on my other Nokia E71.
    Now I have the same problem on the other E71 except reinstalling the same firmware again even without restoring my back up did not resolve the issue. I checked all batteries and chargers (I have a few and they all work on my Wife's E71)

    I would like to hear from someone who has either solved this exact problem or can get me a solution after contacting someone who has the experience

  • migara1972 May 01, 2011

    I need an expert on Nokia E71's

    I has 2 Nokia E71's
    One developed an issues with battry not charging fully while phone was on. But Charging (says battery full) when phone is switched off

    I then backed up the phone using Nokia software and installed the latest firmware and the problem went away.

    I since gave that phone to a friend and resored the previous back up on my other Nokia E71.
    Now I have the same problem on the other E71 except reinstalling the same firmware again even without restoring my back up did not resolve the issue. I checked all batteries and chargers (I have a few and they all work on my Wife's E71)

    I also tried different SD cards all with no viruses.

    I would like to hear from someone who has either solved this exact problem or can get me a solution after contacting someone who has the experience

  • migara1972 May 01, 2011

    Checked for viruses. None found. Forgot to add that I also swapped SD cards before and the problem stayed

×

4 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,456 Answers

Hello

First of all ensure that the battery terminals and the phone terminals are in good contact and that there is no obstruction between them.try using some rubbing alcohol to wipe the terminals.If this does not work then one of the terminals might be damaged and might need to be replaced

Also the charging IC might be the culprit,

To find out what the real problem is,Go back to the shop you got it from and tell them the problem if they say they can't do anything go on:

http://www.nokia.co.uk/support/repair/repair/warranty

Type in your phone *#06# Thus will bring a serial number up. Type the serial number in nokia warranty website and see if it is under warranty if it is and your local phoneshop can't do anything then get a collection from UPS, this should then be back to you by Thursday if it goes out on Monday .

Posted on May 01, 2011

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Nokia Master
  • 827 Answers

Hello Migara,

It seems that your phone memory card contains the virus.

So scan your memory card using the anti virus installed in your machine.

You can scan you memory card for antivirus using the Avira anti virus.

Please download the anti virus from :

http://www.avira.com/en/free-download-avira-antivir-personal?

Download the .exe file from the link.

Install the software in your computer.

Remove the memory card from the phone and connect in your machine using the memory card reader and scan the card for viruses or malwares.

Posted on May 01, 2011

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,047 Answers

This could be as a result of a number of issues on the phone. The charging port could be bad therfore does not recognise when the battery is fully charged the battery might be bad. But what really matters the most is the duration which the battery last in usage after it has been charged. Even if the unit does not show fully charged once it has been charged for 1 1/2 hours or more the battery should have attained full capacity and can be removed from charge then. If the battery life is satisfactory then you dont have any cause to worry. the problem is probably a minor glitch in the system.
Hope this solution has been helpful?

Posted on Apr 20, 2011

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,515 Answers

Hi,

There could be 3 possibilities :-

1. Though you mentioned that you don't think Battery could be a problem, however there are many instances when the battery is at fault. Be advised that if cell does not turn off when on charging, and then suddenly turn off when you remove the charger, is highly suggestive of faulty battery.

Have you checked the battery with a multimeter?

When the battery is bad, they might lose capacity to store charge. So, as long as AC power is there, cell would continue to run and when the AC power is off, the cell would turn off as there is no energy stored in the battery.

2. The next probability would be battery connectors. If one of the pins are accumulated with dirt and dust or when one of the pins could be damaged / broken /corroded - it could cause the same issue. You could try to clean the connectors and see, if that helps the situation.

3.The last resort would be printed / electronic board. There are instances, when an due to faulty motherboard, it could start dissipating energy at high level, and thus making the cell off. This is an internal fault and needs repair.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Apr 17, 2011

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

24 volt, 172-743240


Sometimes, the charger will overheat and fail. Try unplugging the charger overnight, plug it back in the next morning, then place the battery in the charger after waiting a few moments. Normally, this will correct the charging discrepancy.

May 24, 2014 | Garden

1 Answer

TURNS OFF AND ON FROM TIME TO TIME


I got same problem on my nokia e71 after i install kms.9 . I called this problem "failed to start problem". This solution work an my phone . 1.Turn of your phone by taking off the battery and put it on again (do not press the power button) 2.Conect your phone to charger 3.When the screen light turn on and show charging process , press the power button until your phone turn on . Thats it . If this way not working , 1.Turn of your phone by taking off the battery and put it on again 2.Press the power button and immediately conect your phone to charger (before the handshake nokia signature appear) P.S:I recomended you to format your device immediately after you can solve this problem .

Jun 10, 2012 | Nokia E71 Smartphone

1 Answer

No power supply on my phone and its not charging


I am assuming you have the smartphone and if that is the case make sure you are using the charger given when purchased (believe it or not it makes all the difference). I have also ran into a case where my phone would not charge on a particular charger UNLESS I turned on the phone...Try doing so while plugged into the charger... Otherwise you have shorted your charger, could be by leaving it plugged in when not using, but will need to get a new one...

May 09, 2012 | Nokia E71 Smartphone

2 Answers

My Nokia E71 won't turn on or charge up. What can I do?


please check ur charger's hole (phone or charger). and - may touching:) thats y ur phone switching off:)

Jul 17, 2011 | Cell Phones

1 Answer

My nokia e71 will not detected the charger and its toatally dead


This generally happens when you use non Nokia chargers. If so then please switch back to Nokia charger for E71. It has a specific output rating and will take a few minutes to register charging as your phone is totally drained out.

Feb 14, 2011 | Cell Phones

1 Answer

Nokia e71 is not charging even if it plug in. it does not start with power switch and before it was switching off automatically


The charging point have faulty but depending when you will get it fixed you can always use a universal charger(desktop charger)

Feb 11, 2011 | Nokia E71 Smartphone

1 Answer

Nokia e71 not charging but recognise charger as usb


Switch-off your phone. 1. Press and hold 3 keys; Green dial key, * Star key, no. 3 key on keypad and then press the power on/off to swtich on the phone. Remember, do not let go the 3 press and hold keys until you see a formatting word screen show! 2. After a few minutes when the Full phone formatting completed, your phone will back to original system and factory settting.

Feb 07, 2011 | Nokia E71 Smartphone

1 Answer

If the phone does not power what may be the cause


hi, does the screen say charging when you plug the charger in if it dont then the problem could be the screen, the battery or the charger.

if the screen lights up and says charging but the phone wont switch on then this points towards the on/off button not working properly.

if you dont know the history of the phone then to me it sounds like it could be liquid damage which means its probably not worth getting fixed.

let me know what happens when charger is plugged in ok then i can assist you further

Aug 14, 2010 | Nokia E71 Smartphone

1 Answer

I have a Nokia E71 and the charging problem. When i plugged in the charger to the handset and it doesn't chage but if i either hold it still or standing the phone up at certain position or even push in the...


Have you checked the mouth of your charger? Because your charger mouth might have loose contact internally and you not knowing. But to confirm this, you have to borrow the type of your charger from a friend and test if your phone will do the same thing. And if this does not solve the problem, try loosing the phone with a phone screw driver, check if the charging port is contact the phone board well and if this did not still solve the problem, then you will have to completely change your phone charging.

Best wishes.

Nov 23, 2009 | Nokia E71 Smartphone

1 Answer

When charging nokia E71, it randomly stop, then continuing?


Hi,

If you are having these problem with your nokia, there are two possible reasons why this should be happening;

1. You could be charging it with a faulty charger, and you should get another e71 charger for it. You can probably use this same presumed faulty charger on another nokia phone and if it does work well then it implies that the charger is fit and well. So please don't replace the charger.

2. This therefore leaves us with the last option which is the battery, please replace the battery you've got and your phone would charge normally.

Hope this helps as i presume that your charging port is very much ok.

Regards

Aug 05, 2009 | Nokia E71 Smartphone

Not finding what you are looking for?
Nokia E71 Smartphone Logo

Related Topics:

90 people viewed this question

Ask a Question

Usually answered in minutes!

Top Nokia Cell Phones Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18391 Answers

IT Solution
IT Solution

Level 3 Expert

805 Answers

Are you a Nokia Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...