Question about Computers & Internet
If your computer is still covered by the original warranty, you'll need to have any service work done by an Apple-authorized service location. This might mean sending the computer to them unless you have a servicer locally. Check your telephone directory to see if there's an Apple Store in your area, or call a local Apple retailer (Best Buy, for instance) for their recommendation. You can also visit Apple's website for information on how to obtain service.
Whether or not you have to send your computer away for service, make sure you have backed up any important data. A service center will often restore a computer with a fresh factory software image as a first step, to see if software issues are keeping the hardware from working properly. They don't always announce this, although it's buried in the fine print somewhere. Leaving your computer for repair implies your acceptance of the possibility, and people are sometimes unpleasantly surprised.
Hope you can get the problem quickly (and locally) resolved. Thanks for using Fixya!
Posted on Apr 11, 2011
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Posted on Jan 02, 2017
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