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Dropped laptop off of couch onto floor apprx 18in. Computer locked up. unplugged and removed battery for five to ten minutes. started to boot and gives me "Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as and external usb drive while device is in use. (Don't own external device) or by faulty hardware such as a hard drive or cd rom that is failing. Make sure any removable storage is properly connected and then restart. If you continue to receive this error message, contact the hardware manufacturer. Status: 0xc0000e9 Info: An unexprected I/O error has occured." Already reseated hard drive. Soooo....

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If your hard drive was running at the time you dropped it, your hard drive might have crashed. Sorry to tell you this buy you most probably need to replace the hard drive.

Posted on Apr 11, 2011

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It's very possible that the hard drive is phyically ok but suffering from data damage caused by the fall sliding the write head around. Try starting in safe mode. If same type error occurs, try repairing windows with the install disk. (Go through the windows install till you see the option to repair existing windows installation) There may be other damage, or it may really be broke, but won't hurt to try.

Posted on Apr 14, 2011

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