Question about Computers & Internet

2 Answers

Dropped laptop off of couch onto floor apprx 18in. Computer locked up. unplugged and removed battery for five to ten minutes. started to boot and gives me "Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as and external usb drive while device is in use. (Don't own external device) or by faulty hardware such as a hard drive or cd rom that is failing. Make sure any removable storage is properly connected and then restart. If you continue to receive this error message, contact the hardware manufacturer. Status: 0xc0000e9 Info: An unexprected I/O error has occured." Already reseated hard drive. Soooo....

Posted by on


2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 63 Answers

If your hard drive was running at the time you dropped it, your hard drive might have crashed. Sorry to tell you this buy you most probably need to replace the hard drive.

Posted on Apr 11, 2011

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,082 Answers

It's very possible that the hard drive is phyically ok but suffering from data damage caused by the fall sliding the write head around. Try starting in safe mode. If same type error occurs, try repairing windows with the install disk. (Go through the windows install till you see the option to repair existing windows installation) There may be other damage, or it may really be broke, but won't hurt to try.

Posted on Apr 14, 2011


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Toshiba laptop, power goes on but screen doesn't go on

I had that happen to mine and what I had to do is unplug the power and remove the battery for ten minutes and then re-boot it.

Aug 23, 2013 | Computers & Internet

3 Answers

Operation system not found

Hi there,

First please try to boot to last known good configuration ..

To load the last known good configuration in Windows 2000 / XP reboot the computer and as it's booting booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Last Known Good Configuration" and press your Enter key. .

If you will still see the same problem, then please boot to safe mode..

To get into the Windows 2000 / XP Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key.

From safe mode you can restore your PC to the latest restore point when your laptop is working fine.

Jeep Brainy

Jul 26, 2009 | Compaq Presario 1692 Notebook

1 Answer i havwe a new compaq presario laptop 1800 model number a18xl390 and its locked up !!!! how do you unlock this model of laptop ?? can a nyone help thanks the wiz

Locked up screen?? Shut down with button, pull the battery. After five or ten minutes reinstall the battery, Push start button. Screen will say window shut down unexpectedly and ask for start command. Start in safe mode and prompts should come up about your problem and ask you to send a report to microsoft. Do that and follow the prompts. I hope that helps.

Jul 14, 2011 | Computers & Internet

1 Answer

The computer does not start up. It lights up the power indicator and after a couple of minutes it went off. Sometime the number indicator keeps beeping and it remains until I shut the computer off. For...

Try unplugging the laptop. Then once you've unplugged the laptop remove the battery. With the laptop unplugged and battery removed, hold the power button for 10 seconds. Replace the battery and the power cord and see if the computer boots.

Mar 16, 2011 | Dell Vostro 1320 Notebook

1 Answer

My problem is I can not phone out with my phone which is a Uniden DSS3455 it seems as if it is locked. I was changing the ringing tone when it happened I must of pressed the wrong code.

try a simple reset first. just drop the charger into the base and watch the charger light. when it flickers that has reset it. if that does not work try resetting the handset by removing the battery for about ten minutes. remember to drop it into the base after you have put the battery back in to sync it with the base. if neither of those methods work which they should... unplug the base for about ten minutes.... make sure you also unplug the phone line as well. after it has reset plug it all back in and place the handset into the base again for a few seconds

Jan 14, 2010 | Uniden Lands Phones

1 Answer

Stuck in hibernation

turn system off remove battery...leave alone for ten minutes...have a cup of tea...

turn system on ..leave battery out use mains only.

boot up ..then turn off properly..

now insert battery and happy days.
boot up

Sep 15, 2009 | Compaq Armada E500 Notebook

1 Answer

Laptop not turning on

Unplug it, remove the battery, count to ten, put the battery back in, plug it back in, and try booting again.

Is there a pin-hole on the bottom of your PC that says "reset" by it?

Has your PC been dropped or anything that may have caused physical damage?

Feb 26, 2009 | Compaq Computers & Internet

1 Answer

No sound

here is the manual if you don't already have it

resetting that is apparently just a case of removing the batteries and adaptor (if you are using one) wait five or ten minutes... reconnect the adaptor or install the batteries and turn it on


Jan 10, 2009 | Vtech V.Smile Pocket

1 Answer

Solo 9559 can not pass the initial screen

it may be the bios.... remove the bios battery for at least ten minutes... make sure the main battery is removed
so there is NO power to the laptop for about ten minutes
.... after you reinstall the bios battery and put the main battery back in and plug in the external power.... boot it up again.


Sep 08, 2008 | Gateway SL9550-30165318 Notebook

4 Answers

Stuck on asus logo on startup??

Same problem here with my wife's Asus laptop. Called Asus and they said to unplug charger, remove the battery in the back, hold down the power button for 10 seconds. Then, replace battery, then charger, then press the power button and wait for startup. First time it got stuck at the windows loading bar screen for like 5 min. which is abnormal. Did a hard power down (press and hold power button til it shuts off) then restarted again. That time it worked and all is well so far. Could have been due to a static charge as she was on our couch with our dog backing up movies so charge might have entered through the CD/DVD drive opening. (?) Not sure, but if you are sitting on a static-prone couch with your laptop its probably best to sit on top of a bounce sheet.

Apr 02, 2008 | Intel Motherboard

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

176 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides