Philips 42PF9631D 42 in. Plasma Television
Problem for Philips 42PF9631D 42 in. Plasma Television

Philips 42" Flat Screen Plasma - blinking red light 7 times - HELP please!




By MuyLinda23 on Aug 07, 2008

" "
TV is 1.5 years old. It's a Philips 42PF9631D/37 42" flat screen plasma. It won't turn on - just the red flashing light, seven times in a row, then it stops and cycles again, seven times in a row. Help, please!

Same Problem

Apr 23, 2009

-   I have the same type of problem, but I only blink 6 times. Philips tech support is a joke! -   Guest

Apr 14, 2009

-   I had the same problem as everyone on this board. my tv is about two years old and I had the same problem with the red light blinking seven times. I saw moldymacs comments and followed his advise. I opened my tv and noticed the two capacitors that looked bulged out on the top. they are side by side towards the bottom and are labeled 10v 3300uf. I went to my local electronics store and bought two for 1.20 then I took my board to my local tv/computer repair and he charged me 10.00 to remove the old and install the new capacitors. went home and reinstalled my board very carefully and problem solved. total cost was 11.20 and tv has been working fine....thank you moldymac you saved me a lot of money. -   beatheman

Mar 20, 2009

-   Same thing Damn blinking light, When I called Philips they had no clue.-   anubislecter

Mar 13, 2009

-   Same problem. 7 red blinks. Makes me cuss everytime i have to keep unplugging and plugging to try to get it to come on. -   Guest

Mar 11, 2009

-   Blinking Red Light in lower right corner of TV and the unti will not turn on. dammit.-   Guest

Best Solution

posted on Jan 08, 2009
Helpful)

moldymac

Rank: Apprentice 
Rating: 93%, 9 votes
I had the same issue with 2 of these sets. It ended up being 2 capacitors were bad on the power supply. They are located towards the bottom of the board, you can visually see they were buldging and leaking slightly. I replaced them with 2 I salvaged out of an old computer (of same values) and the tv works as it did before.
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Solution #2

posted on Feb 22, 2009
Helpful)

keslers4

Rank: Apprentice 
Rating: 88%, 3 votes
Took moldymac's advice. Seven blinks/no pic. Checked capacitors, both bulged at top. Pulled connectors out of board (careful!!), pulled the main board out (do not drop screws!!) took it to local tv repair guy, he soldered two new, higher rated capacitors. Put board back in, plugged everything back up, bingo- back up and running. Heck with Phillips service centers ($500 is b.s.). $58.00 total repair bill plus my time. Something else may be a problem next week, but this sure fixed this problem today. Simple and cheap. Playing today with no problems.
Thanks moldymac!!

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Solution #3

posted on Sep 18, 2008
Helpful)

mccurt2

Rank: Apprentice 
Rating: 88%, 7 votes
TV is 1.5 years old. It's a Philips 42PF9631D/37 42" flat screen plasma. turns on for like 15 min then turns off then a red flashing light comes on, seven times in a row, then it stops and cycles again, seven times in a row. Help, please!
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Solution #4

posted on Mar 10, 2009
Very Helpful)

pgh94

Rank: Apprentice 
Rating: 100%, 5 votes
MoldyMac,

Thank You! $62.00 and it worked perfect.

Comments:

Mar 12, 2009

- When you open your TV up you'll see the main board.
Look at the two capacitors at the bottom(Side by Side). Yours may not be leaking yet but they will be swollen at the top. Take the board to your repairman and fix it. Mine is working fine!
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Solution #5

posted on Mar 10, 2009
Helpful)

TailsFurse

Rank: Apprentice 
Rating: 94%, 9 votes
We had this problem once before, tv lasted about a year before it started the 7x red blinking light , had it fixed, 500 some odd dollars to repair, now it started happening agian, same problem, just 7 months after original fail, so now we are going to go MoldyMac's way and look for the caps and see if a old computer can help supply the needed caps. There is a temporary fix to this problem if you need the TV now and not later, although it is temporary , because the problem just gets worse as the "capacitors" get worse. I imagine this may be tough for those who have the TV up on the wall. Stand to the right of the TV and you will see the power cord under it, which looks like a standard PC power cable , put your hand on this cord and get ready to pull it out, use the other hand to press the power button which is conveniently placed right where you are standing, the green light will come on and you will hear two clicks from inside the TV, wait a moment and you will hear another set of clicks that sound like the TV is shuting down, this is when you pull the power plug out of the tv by pulling and wiggling it out, wait for the Green light to go out, then plug it back in, it will attempt to start agian without you needing to do anything else to it, where you will here the initial two clicks, and then the TV should come on, if it didnt then repeat the process agian and agian till the tv starts. Thats my temporary solution, but remember the tv may start on the first try but will get harder to start each day.
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Solution #6

posted on Jan 08, 2009
Helpful)

weimann3

Rank: Apprentice 
Rating: 88%, 2 votes
I have found that by using small space heater behind the TV for a short time before turning it on I am able to bypass the problem. Of course this isn't going to work if you don't have any space behind the TV. Might work if in general proximity but not sure. Good Luck. I'm not anxious to spend $500+ on a TV that's ~ 2 yrs old and costt $2000 to begin with. Seems to me there should be a recall.
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Solution #7

posted on Mar 20, 2009
Somewhat Helpful)

anubislecter

Rank: Apprentice 
Rating: 75%, 1 votes
What kind of capacitors are we talking about, so I can get them before tearing my ste up?
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Solution #8

posted on Mar 11, 2009
Somewhat Helpful)

perrysweety2

Rank: Apprentice 
Rating: 75%, 2 votes
The problem is the Plasma Panel $1000.00 repair and Phillip knows about it .You can repair and replace everything on this tv . you will still have a problem somewhere else until you replace the Plasma Panel. There can be the same amounts of blinking ,but not everyone one has the same issue (figure that out ) A phillips repair center told me what the problem really is thank God for the honest people i suggest contacting phillip first get a complaint number from them and then contact consumer protection . like i'm doing . if it is going to get considered for recall this has to be done by all of us first .
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Solution #9

posted on Mar 10, 2009
Somewhat Helpful)

jayson_75006

Rank: Apprentice 
Rating: 75%, 2 votes
I HAD the power supply replaced.... that was it. $270. The end. :)
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Solution #10

posted on Nov 17, 2008
Somewhat Helpful)

TP10

Rank: Apprentice 
Rating: 75%, 2 votes
i HAVE THE SAME PROBLEM THE RED LIGHT BLICKS 7 TIMES
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Solution #11

posted on Nov 28, 2009
Not Rated)

Saugus

Rank: Apprentice 
Rating: 0%, 0 votes
Our tv was doing the same thing. Would not turn on and red light would blink 7 times. We opened up the back and low and behold there were the bulging capacitors. We took the mother board to our local tv repair shop and $70 later it is all fixed. Until the next thing goes wrong. Yahoo!! I would like to just put out there that there will NEVER be another Philips product in this house again! Thanks to everyone!
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Solution #12

posted on Nov 26, 2009
Not Rated)

adam207

Rank: Apprentice 
Rating: 0%, 0 votes
tailsfurse, thank you!!!!!!! The quick fix seemed to do the trick so far all tho it may not do it for long, moldymac suggestion will be next. I agree that there should be some kind of recall. I just cant justify spending 1500 for a tv and within 2-3 years having to shell out another 300-500 to fix it. What ever happened to quality made? Thank you again Tailsfurse....
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Solution #13

posted on Nov 14, 2009
Not Rated)

williamsj375

Rank: Apprentice 
Rating: 0%, 0 votes
Awesome, I saw the bulging capacitors and came here after a google search. I knew they looked fishy, Geek Squad which came here on a warranty issue (unrelated) several days ago told me a repair would be about 500 bucks. Thats just off the top of his head w/o looking at it.

Future note, get the warranty at Best Buy its worth it, service is awesome.

Now I am going to get the 2 replacement capacitors and solder them in, I would rather have a tech do it but I didnt buy service on this one.

Thanks for the help I will update progress!
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Solution #14

posted on Nov 10, 2009
Not Rated)

thomas_atl

Rank: Apprentice 
Rating: 0%, 0 votes
Can somebody offer a little more guidance about locating the capacitors? I've pulled the back panel of the TV, but I'm totally lost. Somebody said they're near the bottom -- bottom right, bottom left, bottom center? I didn't see anyting bulging or leaking, either. Thank you!
Comments:

Nov 10, 2009

- I posted a question on Solution #11. I found the capacitors... and yes, they were bulging, so no need to offer further guidance. Off to get replacements now. Thanks.
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Solution #15

posted on Sep 17, 2009
Not Rated)

jtlatend

Rank: Apprentice 
Rating: 0%, 0 votes
The solution involving changing out the capacitors is spot-on. I had the same problem on Sunday, ordered the parts from digikey.com and had it in-hand by Wednesday. Now, with very minor soldering I am back in business. All told, it only cost $7.45 with shipping!!!
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34 Other Users Have The Same Problem - Continued

Comment by fredandgenea, posted on Mar 10, 2009

So would it be better to just trash the TV? I went to Sears the other day and they told me they discontinued the item because it caught on fire!!

SO WHY NOT RECALL THE TV!!

Comment by ITVENDING, posted on Mar 09, 2009

HI FOLKS...I DON'T THINK THIS IS A NEW PROBLEM. JUST THIS MONTH 3/09) MY 42 INCH PLASMA...42FD9954 DID THE SAME THING. THE SET IS 5 YEARS OLD, BUT IT WAS ONE OF THE FIRST AND COST ME ABOUT 5 GRAND !...YES, 5 GRAND. I ASKED THEM, SHOULD A SET LAST MORE THAN 5 YEARS ? THE SET IS STILL IN A REPAIR SHOP (SECOND ONE) THEY REPLACED THE SIGNAL MODULE AND POWER SUPPLY TO AVAIL. ANY SUGGESTIONS ON WHAT IT MAY BE ???

Comment by fredandgenea, posted on Mar 07, 2009

I have the same problem with the light blinking red 7 times, can someone tell me were these (2) capacitors are located?

Comment by dwh20house, posted on Mar 02, 2009

Same problem as everyone else.......because of the numerous complaints with the model can do anything about it? When I called Phillips, they were rude!!!

Comment by Guest, posted on Mar 01, 2009

Same deal on mine. Doing research and this is widespread issue. No more Philips products in my house.

Comment by Guest, posted on Feb 25, 2009

my t,v is doing the samething how do i fix it

Comment by Guest, posted on Feb 25, 2009

I HAVE THE SAME PROBLEM BUT I TRIED LOOKING TO SEE IF ANY 2 CAPACITORS WERE BULGING OUT BUT I COULD NOT SEE ANY.

Comment by mustafe_8, posted on Feb 24, 2009

Hey guys there must be a catch here...we all have same prolem..mine started 4 days ago..when turning on it stays green for a second then turns into 7x blinking light. What is the problem..they could have told us that we should expect total of 2 yrs life expectancy on this ****...

Comment by keslers4, posted on Feb 18, 2009

Same problem. No pic, seven blinks, recycle. See where computer parts used to fix. Need advise on what specific capacitors used, where to get, etc.

Comment by jayson_75006, posted on Feb 17, 2009

Dang it! There are a lot of us that have this same television and the red light blinking 7 times and yet no one has any type of solution... Whats up with that? Fixya is doing a great disservice to us all overall.

Comment by pgh94, posted on Feb 16, 2009

I'm joining the ranks here. Mine started yesterday!!! I called Philips and they advised me to take it in for service. They don't even have a authorized service center in Wichita Falls, TX. I'll post what the repairs cost and the problem in the next week or so...

Comment by jeff_w38, posted on Feb 14, 2009

I have the same problem. TV is only 1 1/2 years old. green light comes on for awhile then starts to flash red. Sounds like Philips should do a recall. Anybody know of any recalls? jeff_w38@yahoo.com

Comment by mikenealey, posted on Feb 08, 2009

I have the same issue. TV will work for about an hour then shutdown and then show the 7 blinking lights. If I unplug the power cord for a minute then the TV will stay on for another 5 mins. If I leave it unplugged overnight it will last for an hour again. There was a solution on here about replacing capacitors, but do I need a service manual and if so where can I get one?

Comment by perrysweety2, posted on Jan 29, 2009

Blinks red seven times then recycles. Has anyone contacted consumerprotection. I'm contacting them tomorrow with complaint i suggesteveryone else do the same if you want phillips to repair this. It mustbe a common issue and they are aware of it . All products must betested before public release.

Comment by IronSights, posted on Dec 30, 2008

Just to let you know, I have the same problem. I also unplugged the tv for a few minutes then turned it back clicking the up volume on the tv as quick as i good. TV stayed on, go figure! Definitely a manufactures defect!!

Comment by Guest, posted on Dec 26, 2008

I have same issue but mine blinks 8 times.

Comment by Laurieval29, posted on Dec 22, 2008

I have the same problem. I know I can not afford do get this repaired at this time. This is horrible my kids are home for their Christmas break and we have no T.V.

Comment by db1472, posted on Dec 21, 2008

I also have the same problem. Called Philips and the tech guy had me unplug the TV for about 30 seconds or so. Then I had to plug it back in and press the volume up button on the side of the TV as fast as I could. First time, the TV came on right away. Now it has turned into everytime I turn the TV off and back on after a length of time, I have to do the same thing. I have to do this 6 or 7 times now before the TV comes on. Just called Philips again and they told me to take it in...not sure I can afford another 500.00 to get it fixed!

Comment by atrain9591, posted on Dec 15, 2008

Same problem as the others.. will not turn on red light blinks 7x.. had a repair man out said the power board was out... cost to repair $551.00 parts and labor... :(

Comment by batemanf, posted on Dec 13, 2008

No power, a green light that turns red and blinks (7x) and than repeats. Has anyone found a solution to the problem. My tv is about 2 years and it is have the same problem as everyone else. Is there a solution out there, please help save some money. Thanks

Comment by sean8, posted on Dec 08, 2008

No power, only a red blinking light (7x). First time, i reset it (unplugged for a min. and then replugged it in) and it worked. A week later the same problem occurred and it didn't respond to the reset. I call phillips and they referred me to a customer repair facility.

Comment by weimann3, posted on Dec 04, 2008

mine has started to do the same thing, last week I was able to unplug and re-plug it would be fine, now not so much. Interesting that they are all starting to do this at the same time. Can you say planned obsolescence?

Comment by Guest, posted on Dec 03, 2008

i have same problem

Comment by dejavu624, posted on Nov 28, 2008

i have the same problem. my tv is 2 years old. it just started 3 days ago.  the tv will not come on it just flashes a red light 7 times stops then starts again. can any one help looking for diagnostic code.

Comment by t34gib, posted on Nov 27, 2008

Just started, is there a solution?

Comment by TomJudy592, posted on Nov 25, 2008

blinking red lite

Comment by TP10, posted on Nov 17, 2008

the tv wont cut on. the green light comes on than the red light cuts on and blicks 7 times terrenceproctor@aol.com

Comment by Guest, posted on Nov 16, 2008

i have a 2006 42pf5321d-37 model number 42 inch phillips hd lasma it turns on for a second when the flashing red light turns green then it goes off & turns red and blinks slow four times then waits ect...
barbieoutabox@hotmail.com

Comment by adrijo, posted on Oct 01, 2008

42PF5321D/37

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