Question about HP Photosmart Premium C309A All-In-One Printer

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I have tried everything to print on envelopes and always get the paper mismatch error. I have tried several of the responses on your web site and still can't print envelopes. I want to print the 5 3/4 x 8 3/4 envelope - how do I get this printer to work right???????> I am very frustrated with this printer.

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Hi, here's some troubleshooting steps for your paper mismatch issue. Select your microsoft word & click it.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&cc=us&lc=en&dlc=en&product=3737195&tmp_track_link=ot_search
For loading & printing envelopes click this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01857436&cc=us&lc=en&dlc=en&product=3737195&tmp_track_link=ot_search
If you have alignment issues, click this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624048&cc=us&lc=en&dlc=en&product=3737195&tmp_track_link=ot_search
Hope it helps. Try to be patient with it, because all in one printers are hard to deal with. Have a nice day.

Posted on Apr 11, 2011

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Sorry for the frustrations.But let me try help you and lets see if this works but most definitely the error has something to do with incorrect settings.

Try using Microsoft Office/MS word application the simplest way to print envelopes.

Check if yours is 2007 or 2003 version.

Copy and paste it to your web browser address bar.

http://www.dummies.com/how-to/content/how-to-print-envelopes-in-word-2007.html

Create and print a single envelopehttp://office.microsoft.com/en-us/word-help/create-and-print-a-single-envelope-HP010078591.aspx


after doing these settings go to HP Solution Center
click settings
printer settings
go to features tab
choose custom for paper size
then type the width and length of the envelope
create a title for it for you to easily choose the option whenever you want to print using that settings
then try printing again

mind to double check if you also have the same settings in printer properties
go to printers in control panel of pc
right click and choose properties/printer properties
check if same settings is chosen like in printer settings in HP Solution Center


try printing again

make sure you properly choose the paper feed of the envelope


Hope I help you a bit.



Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

Posted on Apr 11, 2011

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