Acquired my son's PC when he upgraded and bought a MAC for college.
I have a Samsung (I think) TSSTcorp CD/DVDW SH-S162L but I can't locate support for this, can't find the manual either. I don't see any software listed in Program Manager and I don't know what (EASY) software to use. I need to copy a 20 min personal DVD for a business presentation ASAP. (Not a commercial movie or anything like that).
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Samsung External Slim DVD-W USB Compatible with Mac and PC (SE-S084C/RSBN Burner) automatically upgrades the latest firmware version through internet.
Here is the samsung Official Product Support link. Firmware is available only only for Windows. Therefore i recommend that you connect you external drive with any other system with windows operating system and upgrade the firmware. Moreover, User's Manual and other related information and details are also available.
Also, try using CD/DVD ROM Cleaner because there may be some dust inside the drive that may prevent it from reading the disks.
As you say your DVD-RW is not read or write disk it is simple that your device lens became weak. But before replacing it with new one use lens cleaner cd to clean your device lens.Maybe it works and save your money.
If you have Two cd/dvd drives make sure one is set to master and one to slave to do this on the back of the dvd drives is what looks like a piece of plastic there will be two rows of 4 pins for master the plastic piece should on the right hand side next to the long slot for slave move it one pin away from the long slot keep me posted please
The problem might be with you cable remove the cable of your writer and plug it to another id port after pluging in install the drivers of the writer, this should solve your problem, if not then go to computer manager in that disk drives in that find the name of your writer. first disable it for a second then enable it now go to its properties and in that just press the button of check for updates, your screen will blink once and your drive will be installed properly.