Question about Sony DAVHDX265 System

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I'm getting the message C 31 00 on the display of my sony DAV HDX265 home theater system. I can't get any of the dvd's out or play any of them. any ideas? thanks

Posted by Anonymous on

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It means the cd tray is stuck with something in it. My case was my 2 yr old putting my old soldier of fortune cd along with Happy Feet together. I had to take the outside panel off then inside you will see a white plastic box with the top exposing the cd storage. Cafefully take that white box off held with 4 screws moving any wires that are on the side. After I did that I seen where the cd's were stuck. I had to use tweezers to grab them out. I then had a problem with the storage lining back up with the grabber thing. I had to help it a little until all the cd's were out. It then reset back to where it was supposed to be.

Hope this helps..

Posted on Apr 23, 2011

  • Analynn Tapprich
    Analynn Tapprich Aug 12, 2012

    HOW DO YOU GET THE WHITE DUST COVER OFF AND OUT? I'VE REMOVED THE FOUR SCREWS...

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SOURCE: DAV-HDX265 dvd tray doesnt open

well, if you hearing clicks is possible that you will only be able to fix by opening and looking if the door has been misplaced..... is possible that a cd is stuck and you need to open to fix.....
...
...
another way to fix is to press and hold Eject and Stop ON THE UNIT! while turning the nub to the right (volume up)
that will open the the service unlocking the system!!!!! THAT WILL ONLY WORK if the door or a cd is NOT stuck on it

Posted on Mar 14, 2009

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well, if you hearing clicks is possible that you will only be able to fix by opening and looking if the door has been misplaced..... is possible that a cd is stuck and you need to open to fix.....
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