Question about Tomtom GO 730 Car GPS Receiver

2 Answers

Hello,i have tom tom gps go 730 and the screen is frozen at the start up.More i can t shutt it off.Please help me!!! Maurice Guay my email is thanks you very much Note.I tryed to solve the problem with tom tom home but it is stil frozen

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  • thebishop71 Apr 11, 2011

    Thank you for your reply,but The screen is frozen .When i push the button on the device turn on but just i see it is the frozen screen with the Tom TOm logo and the small logo at the far right Tom tom IQ routes technology.Plus to shutt it off i have to reset the device.

    Thanks you but that didn t solve my issue

  • thebishop71 Apr 11, 2011

    Hello,I have a tom tom go 730.When i push the button on it show the screen with the freezing cars and the Tom tom logo plus the very small ones logo tom tom IQ routes technologies.It last about a minute and the small cassette run and the freezing screen come back again.I can t shutt it off and to do it i have to push the reset button.I went on tom tom web page and try everything but nothing work.
    Thanks you

  • thebishop71 Apr 13, 2011

    Hello Jas 247,
    I followed carefully your instructions and ,oh miracle my little genius is back.i was ready to give up and throw the toy in the garbage but now i m really happy.everything works fine. Next when i ll be somewhere in Europe hitting he road i ll have a little tought for you
    Sncerely thank you for your good and fast support
    The bishop



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Welcome to FixYa!

Please do the following steps.

1. Check that the battery is charged properly.
Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.

2. Remove the SD card
If your device uses an SD card, remove it.

3. Reset the device.
Use a straightened paper clip, or something similar, to push the reset button for 15 seconds. See the pictures below for where to find the reset button.

hello,i have tom tom gps go 730 and the screen is - jas247_50.jpg

Turn your device on.
Press the On/off button for at least 5 seconds.

Insert the SD card
If your device uses an SD card, insert the SD card.

Connect your device to your computer using the USB cable or dock.
If your TomTom device asks you if you want to connect to your computer, tap YES.


TomTom HOME may run automatically when you connect your device. If it does not, run TomTom HOME on your computer.

In the Main Menu of HOME click on Manage my device.


Click on the plus symbol (+) next to Applications. Click in the checkbox [ / ] on the righhello,i have tom tom gps go 730 and the screen is - jas247_74.gifhe application.


Click on Remove items from device.

Click OK at the prompt.

You will see a prompt, asking you to save a copy before you delete it. Choose Don't copy.

The application will then be removed. Click Done when complete.


Fully Exit TomTom HOME.

Locate the TomTom folder in the following location on your computer:

  • Windows XP: C:\Documents and Settings\\My Documents\
  • Windows Vista: C:\Users\\Documents\
Rename this folder to 'TomTomOLD' (or Windows, right-click the folder and choose Rename)

Restart TomTom HOME.

Click Update my device in HOME.

You will be prompted to login. If you do not have an account in TomTom, create one.

Install all available updates that will be shown.

Updating your device ensures improved performance and addresses the frozen issue that you are experiencing.

Thank you for using FixYa. Keep me posted.


Posted on Apr 11, 2011

  • Jas Barinaga
    Jas Barinaga Apr 14, 2011

    You're welcome Bishop!


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  • 74,383 Answers

In rare cases if your Tom Go may not start correctly, press the reset button, then switch on the device again. Reset to factory setting option can be seen only if all available menu options are shown. To show all menu options, tap Show All Menu Options.

When you first start using your TomTom GO, all the buttons are shown in the

The buttons for the more advanced features can be hidden. This is a useful
option because you are unlikely to use certain features very often.

Tap this button in the Preferences menu, to reduce the number of buttons
that are shown.
You might want to do this so that only frequently used buttons are shown.

When you need to use the buttons that are hidden, you can press Show
ALL menu options
in the Preferences menu to show all buttons.

Tap this button in the Preferences menu, to show all the buttons available
on your TomTom GO.
Ok. Thanks for using Fixya.

Posted on Apr 11, 2011

  • The Knight
    The Knight Apr 11, 2011

    If so it will be surely with some trouble to its main processor. If you have any Authorised service center for TomTom near you contact them. We can't solve this as GPS softwares have some confidential language lines, that we can't get it by software download. Just contact them and try to resolve the problem. OK



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