Question about Toshiba Computers & Internet

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I bought aToshiba Satteiiite laptop,model #C655 -s5082 a couple of months ago & I still have not been able to use it.When the windows page openened it asked for a password ,I don't remember putting one in,but the hint said Santa Rosa ,which is my Mothers birth city,so I guess it was some kind of phrase that I used , but I have tried evevery thing I can think of , but so far nothing works.Now when I turn it on it does not even go to the Windows screen. It comes on with the TOSHIBA & it ask for the current password. I do not have a reset disk, because I did not even have time to do that.Pleeeeeeeze help me!! This is driving me crazy .Thank You jn advance ,I hope. Kathy e-mail kathyblueeyes@netzero.net

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  • kathyblueeye Apr 12, 2011

    I TRIED THE SOLUTION THAT YOU INSTRUCTED BUT THE SCREEN IS STILL THE SAME TOSHIBA SCREEN & THEN IT GOES TO A SCREEN THAT SAYS ENTER CURRENT PASSWORD AND ONLY ALLOWS FOR A 10 CHARACTER PASSWORD. PLEASE GIVE ME ANOTHER SOLUTION THANKS AGAIN , KATHY

  • kathyblueeye Apr 15, 2011

    Yes ,I tried holding the 0 key . The DVD of the operating system did not come with the laptop

  • kathyblueeye Apr 15, 2011

    Windows 7 Home Premimum

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  • 2,632 Answers

Hi Kathy,

Welcome to Fixya. If this is the case you can do a Hard Drive Recovery. It will bring back the system to its original settings however the files that has been save on the system will be removed.


To Recover your hard disk drive using the utilities stored on your computer's HDD:

1. Make sure the computer is turned off.

2. Press and hold the 0 (zero) key on your keyboard while powering on the computer. When the computer powers on, the Toshiba Recovery Wizard screen will appear

3. You can refer to the manual below about the steps on how to do it. Please refer to page 4.

Toshiba Hard Drive Recovery


If you have questions please let me know. Thanks for using Fixya

Posted on Apr 11, 2011

  • 1 more comment 
  • Rofel Lantican
    Rofel Lantican Apr 12, 2011

    Did you press and hold the 0 Key before turnin on the system? If the recovery did not work you can use the DVD of the operatin system

  • Rofel Lantican
    Rofel Lantican Apr 12, 2011

    May i ask what is the Operating System of the computer? so that i can provide you with another solution?

  • Rofel Lantican
    Rofel Lantican Apr 15, 2011

    Hi,



    I have provided a link below about 12 steps or option that you can use to reset the password of your computer. I suggest to use number 6, and you need to have a CDR or Blank CD because you will burn an image and you will run that on the computer that has been locked out and it will provide you the password. just follow the instructions as indicated.



    How to Reset Windows Admin Password



    Thanks

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