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I have 1608 IP Phones , the phones suddenly stop working, i get flashing screens. trying upgrading or downgrading the firmware did not work. the phone seems dead

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  • i tried this ( mute craft(27238#) it did not work, the phone is not accepting any of the commands

  • i have nothing displayed on the screen , just flashing ( light on & off) and nothing else

  • i did it , but nothing

  • i tried this , too but the set is not accepting any commands.
    i also tried upgrading/downgrading the firmware.
    i checked the network IPs to see if the DHCP gave the set an IP , i even searched by MAC address but it did not appear

  • not it is flashing, there is nothing displayed

  • yes just blank screen with flashing light & on 15 phone till now

  • you mean i should exchange the affected phones & i cannot repair them??

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Hello.

You didn't indicate if you reset the system

Reset the network router/modem by disconnecting the power from the device and reconnecting the power.

Hope this helps.

Posted on Apr 11, 2011

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  • NinaE Apr 11, 2011

    Hello, again.

    Select this link for documentation for your phone:

    http://docs.google.com/viewer?a=v&q=...


    Scroll to Page 48 for the sequence to Reset your Phone. Follow the steps on page 48 and 49.

    Hope this helps.

  • NinaE Apr 11, 2011

    You said that "the phones suddenly stopped working". So, multiple phones stopped working at the same time, with the same flashing ? Are lights flashing or is a display flashing an error ?

  • NinaE Apr 11, 2011

    So ... just blank on the screen ? More than one phone ?

  • NinaE Apr 12, 2011

    If all phones are affected, sounds like a network issue. If one phone was affected, sounds like a hardware issue. Contact your provider.

  • NinaE Apr 12, 2011

    I want to be perfectly clear:

    1. If multiple phones were affected at the same time and there was not an electrical spike or storm, and no phones are now working, it is unlikely that the phones are a problem. Sounds like a network problem. Contact your network provider.

    2. If one phone is affected or multiple phones are affected but the problem occurred at different times, then the phones could be a problem. It appears that these phones cost around $100(USD) or so. If the phones are still under warranty, return them for a replacement. If not under warranty, it may or may not be cost-effective to repair, depending on the age of the phone.

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Please press Mute 27238# to reset the settings,on your phone.

Posted on Apr 11, 2011

  • Reparatii PC - Service IT

    Try mute ... 73738#(Reset) and hit yes for reset values.

    If you hit * and just hit # for all of the settings it asks for, it will state "No new values." Hit # for "OK" and you will see "Enter command". From there, you should be able to do the mute-*-7-3-7-3-8 command.

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