KEMS377 Lower electric Convection Oven - no probe, won't work!
This is the double wall unit, microwave on top, convection/traditional oven on botton. We don't have the oven probe. The oven thinks the probe is plugged in--the probe signal is on. The oven won't work because it thinks the probe is plugged in. When we try to start the oven, the display reads, "pull probe out". We have turned the unit off (via the breaker box, so it's OFF), several times for extended periods, and the problem still doesn't go away. I've tried cleaning the plug where the probe is inserted, but nothing. A call to Kitchenaid's 800 number got us the great advice to call a certified repair man. We know that means big bucks. Anyone else had this problem? We're without an oven until solved. Thanks!
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Are you sure of the error code number? A list that I found only goes from E1 to E15 and F0 thru F9 & also a Fd code. Double check the code and respond back to me and I will see if I can help you further.
I found the answer on other posts on this website and it saved me $500! I had the same problem with my Dacor Model ECD2278 double oven. After I ran the self cleaning the top oven would not come on and the lower oven ran almost double the temp that was set. To fix: disconnect power to the oven at the circuit breaker. Open the oven door. You'll see the grille/grate/steel cover in front of the door latch mechanism, and it should have about 4 screws holding it in place. Remove the screws then remove the grille cover. On my model the tiny red reset button was on the right side on top of a black plastic round piece which is about 1" in diameter. Press the little button down til it clicks.
cobrapilot sorry to be the bearer of bad news. Some where in the oven the contacts going to the oven probe are closing. This could be wiring going to the probe missing insulation and hitting the sheet metal, or the probe socket itself closed. I usually see this after the unit is in use, not right after install. Have you tried to cook a roast or such in the probe mode to see if it will work? For the oven may work just fine then. You are correct about your last line, until service resolves this issue, you have just an expensive microwave. Also as a side note, be sure an be there when the tech showes up. They may just try to say we need a part and not actually attempt to fix your unit. I am not sure what area you are in, however try Olson Appliance Service, He has a website, he is authorized Kitchen Aide service and maybe he can help.
It is probably and electrical service issue. If this is a North American unit, it uses two electrical circuits to provide power. You must find and reset the breakers and check that the wiring is operating as intended. Less likely: It could also be a manufacturing defect. DeLonghi uses screw compression connections on some products. Sometimes, they don't work well.