Question about KitchenAid Architect® KEMS378S Electric Oven

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KEMS377 Lower electric Convection Oven - no probe, won't work!

This is the double wall unit, microwave on top, convection/traditional oven on botton. We don't have the oven probe. The oven thinks the probe is plugged in--the probe signal is on. The oven won't work because it thinks the probe is plugged in. When we try to start the oven, the display reads, "pull probe out".
We have turned the unit off (via the breaker box, so it's OFF), several times for extended periods, and the problem still doesn't go away. I've tried cleaning the plug where the probe is inserted, but nothing. A call to Kitchenaid's 800 number got us the great advice to call a certified repair man. We know that means big bucks. Anyone else had this problem? We're without an oven until solved. Thanks!

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  • rodney68 Dec 17, 2008

    I have the exact same problem. It just happened to me today. Display says enter probe temperature or remove probe, but I never had the probe plugged in. Did you find a solution or did you have repair come out and what was the problem??

  • JanSoule
    JanSoule Jan 07, 2014

    The only think that I found is to wait until the oven is off and the probe request is gone and then turn on the clean oven function....after the stove is cleaned the problem disappears until steam from oven activates the probe issue again. Tried contacting manufacturer to find out which contacts on control board can be removed to disable the probe function....no luck

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"I get a "Door" message when I try to start it. The Message only shows when I try to set the time with one of the function buttons, like and dosent work

Posted on Jan 07, 2009

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