Question about Avaya 1608 IP Phone

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The avaya 1608 sets suddenly stops working, only the screen light is working now. i tried upgrading the firmware but this did not work because the set seems to be dead . i now have 15 sets from a total of 140 with just the same problem

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  • unfortunately i cannot reset or change the firmware of the set.
    the set does not take any ip address,
    do you know any way i can upgrade the set like back to back to the http server?

  • i tried reseting the 1608 phone to factory settings, and i tried upgrade or downgrade the firmware.

    the problem is i am not sure it's accepting any of these steps. the screen does not display anything , just flashing light.

    i tried checking the set on the network through IP and MAC search but i did not find it.

    and i am talking about 15 sets with just the same problem

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2 Answers

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That sound more of a hardware problem than software. however, still on the firmware upgrade or downgrade option, you could try using the recommended communication setting from this text.
regards

Posted on Apr 11, 2011

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Hi sabdelmalek,

Have you tried resetting the Avaya to the factory default? For 1608 phone, please press the Mute 27238# to reset the setting. Also, to make sure that you have the correct firmware, you can simply downgrade to an older release and then upgrade the phone again. Here is the link to the 16xx phones.

http://support.avaya.com/css/appmanager/public/support/Downloads/P0468/1.3.x

Hope it helps.

Thank you for using FixYa.

Posted on Apr 11, 2011

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