Callers are getting a busy signal when my phone is not in use.
Callers getting busy signal and the phone is not being used. Sometimes I pick up to dial and the numbers come up but there is a black thing appears at the end of numbers and won't go ahead and allow me to make the call. I try all the things I know to remove this and finally it goes away after I have pushed all kinds of buttons. Still don't know how to get this to stop as it gives busy signal to my customers
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Sounds like your phone or line is now short circuit and is holding the line so it appears busy to incoming callers. Try disconnecting the pnone and line right up to the incoming point of your house to find the problem.
Tech needs to program Supervision Disconnect for the line/s and Carrier must do the same so they talk to each other. So when callers hangs up a disconnect signal tells the system to hang up. 90 percent of the time the tech had it programmed but the carrier did not.
It's pretty straightforward. You pick a spare button, dial FEAT 00 press the blank button (with a light) and press FEAT 01. There are considerations that I'll reproduce here.
Do Not Disturb (F01) 8
Use this feature to be able to press a programmed button to prevent incoming calls for the
extension from ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing
while inside callers hear a busy signal. You should use Do Not Disturb only if someone answers
outside calls for your extension when you do not answer them.
■ Do Not Disturb is available only on system telephones.
■ Do Not Disturb requires a button with lights. When the Do Not Disturb feature is on, the light
is also on, indicating that the telephone will not ring.
■ Use Do Not Disturb when you do not want the auto attendant or the voice messaging system
to transfer calls to you.
■ Use Do Not Disturb if you are assigned to a Hunt Group and you leave your desk, so calls to
the Hunt Group will skip your extension and ring immediately at the next available extension
in the group.
■ To avoid missing calls when Do Not Disturb is not needed, turn it off.
■ If Do Not Disturb is active at a doorphone alert extension, the person at the doorphone hears
signaling, but the alert extension is not signaled.
■ Unanswered calls that are transferred from an extension with Do Not Disturb active ring at
that extension if they transfer return.
■ Extensions with Do Not Disturb activated do not receive Caller ID information, unless the call
■ Users with Automatic VMS Cover Assigned or with VMS Cover turned on can activate Do
Not Disturb to Send All Calls immediately to their voice mailbox.
■ Users with Call Coverage turned on can activate Do Not Disturb to Send All Calls
immediately to the covering extension.
■ You cannot use Call Screening (F25) when Do Not Disturb is turned on.
Hi, make sure that the phone is set to go to Voice Mail, 601 *** ( Voice Mail number) forwards all calls, 602***(Voice Mail no.) is to forward callers to Voice Mail when that extension is busy or unanswered. To clear forwarding 600. I have sent you a link to 1 of our videos on YouTube to help, or take a look at www.abbeytelecom.com