Question about ASUS G73JW-A1 Notebook

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I have an ASUS g73jw-a1 running Windows7 home premium 64bit. Whenever I print to my HP Deskjet D2560 I get a print error. When I run the windows troubleshooter (or HP's printer diagnostic utility) it finds a job stuck in the print queue which it clears and then successfully prints my job. It doesn't make any difference where I print from, it's always the same result. I followed all the standard procedures to fix it - turning off and on, replugging, uninstalling and reinstalling. I've even reinstalled Windows7. Any ideas?

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  • psryerse Apr 11, 2011

    I downloaded the latest driver from HP and installed it. The HP solution package that came with it would print a "sample page" OK, but when I attempt to print from any other app I'm back to the original problem.

  • psryerse Apr 12, 2011

    I've uninstalled and reinstalled HP's 123meg printer package 3 times. I can print a sample page from the package, but when I switch to any other app the problem reappears. It's as tho two print jobs are sent, the first being faulty.

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May be you are using a wrong or an old printer driver.
I found the latest version of the driver downloadable from this page:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-75029-1&lc=en&dlc=en&cc=us&product=3374277&sw_lang=&os=4063

Please try to uninstall the current driver, & install the one you download from the link I referred above, & hopefully it will solve the problem.

Posted on Apr 11, 2011

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