Question about Canon PowerShot SD3500 IS / IXUS 210 Digital Camera

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- I have a canon powershot 3500 - It has a lens error - The lens is stuck out and will not close - I haven't recently mistreated the camera, and I have no idea what is wrong. - Hope you can help

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Problem with canon powershot SD1000

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty , or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.
- Bulgarian guide
- Estonian guide

If you found these Canon repair instructions useful and have managed to solve the E18 problem, write us about how you did it. We're looking forward to your emails. Also, please use the links bellow to bookmark us on Del.icio.us and Furl.
Bookmark This Page on: Del.Icio.Us / Furl

Posted on Feb 29, 2008

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  • 1 Answer

SOURCE: Canon PowerShot SD630 LENS WONT CLOSE,LENS ERROR RESTART CAMERA

I have the same problem. How do you restart the camera. I have pulled the battery and SD card, but can't get to a menu screen to restart to camera.

Posted on Apr 22, 2008

  • 1 Answer

SOURCE: I have a canon powershot

I have a canon powershot a470nd i just got a 'lens error, restart camera' message and my lens is stuck. i just bought it a month ago and haven't mistreated it at all. how can i fix it?

Posted on Dec 18, 2008

t00nz
  • 4738 Answers

SOURCE: Canon PowerShot SX 100 IS lens error

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Jun 15, 2009

t00nz
  • 4738 Answers

SOURCE: Lens error, restart camera

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Jun 28, 2009

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Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.

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Here is a site that discusses things you can try to fix this for free. They do a much better job than I could, and they let you know the risks and steps to take, in order. Try this first, you might get lucky- they say 50% of stuck lenses or lens errors can be fixed.
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
Don't worry, this is a huge problem with extendable lenses, due to their construction with small, plastic gears that are easy to break with a bump or fall, or obstruction while extending.

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You'd need to have it fixed at a service center. For the Canon Powershots as you have, the place that services these models exclusively is: www.camerasandparts.com The Canon Powershots are all they work on and they do excellent work, not expensive at all to have it serviced through them. Hope that helps you with it, good luck.

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Hey nanasandy,
This is a common error message for many Canon camera models. It is most often caused by the lens getting stuck by either damage to the lens mechanism, or something got stuck in the lens (i.e. sand). One thing you could try is blowing compressed air into the side of the lens to try and dislodge whatever is stuck in the lens mechanism. If this doesn't work I would have it looked at by an authorized service technician. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

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