Question about Ectaco Computers & Internet

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I have just started to use my JetBook (SNJB507670) and have two problems. Note that my computer is a MacBook using Tiger O/S). 1. The computer doesn't seem to be aware that there is a 2 Gigabyte SD card inthe JetBook (inserted with contacts facing up and label down, contacts end inserted). There are no instructions in the manual about how to use the SD card except that an icon should appear when the jetbook is connected to the computer. It doesn't. Only the JetBook is recognised and it only has 2 Megabytes of availabl memory. What should I do? 2. The normal method for ejecting hardware devices from the Mac doesn't seem to work. When I press the eject icon, or drag the device icon to trash (normal safe methods) the device does not eject, though the icon disappears momentarily). What should I do about this? My email address is laureljohnson@bigpond.com

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  • 2 more comments 
  • laurelej Aug 07, 2008

    I would do that if the store were in Australia where I live in Canberra ACT, but the device was sent from the USA. I do not know whether any authorised service is available in Australia. What do you suggest?

  • laurelej Aug 07, 2008

    Yes. It is an ebook reader. I haven't given up yet. I haven't reset the device. if I do that will I lose the content that came already installed? Is resetting it a sensible option? By the way, the JetBook registers the presence of the SD card.

    I also found that I had loaded a number of incompatible Adobe Digital Edition files and iTunes music files. I was able to delete all the Adobe files and all but 4 of the music files. Those 4 stubbornly refused to go.

    I have found from the ETACO JetBook website that I can only load txt and .doc files but don't know how to get them. The sites I've visited seem to offer Adobe, Microsoft and Mobi-something files. Any suggestions?

    Thanks for the Australian sales email address.


  • laurelej Aug 08, 2008

    Thank you. I appreciate your suggestions. However, another problem has occurred which makes it impossible to try your suggestion of trying the device with a PC to see if it works on that computer. (I had already tried switching it off and on again to delete those stubborn files - no luck)

    I recharged it today and now the on/off switch refuses to work. The fully charged battery icon is on the screen, and I have tried the on/off switch many times, including holding it in for several seconds. The green LED light does not come on even when it is reconnected to the mains power. (I have charged it before with no problems).

    I was tempted to try resetting, but read your advice first and will hold off from doing that till I hear from you again.

    I'm starting to think the device itself may be defective.


  • laurelej Aug 10, 2008

    I contacted the Australian email address you gave me for ECTACO and all they did was say to contact their US office, which they did not even give me a contact address for.

    They did suggest giving the device one more try!

    I did go back and the screen was blank so I switched it on and all its functions appeared to be working again!

    However, when I try to transfer files from my computer (by the way, I found where the SDcard icon was hiding) after a couple of minutes the device switches itself off and I get a screen message that the the device was not properly removed and damage may occur.

    The Jetbook does not switch itself off when in normal use. I've changed the Auto Power Off setting to 15 minutes (it was on 5) to see if that helps.

    Do you have a view on this issue? Do you still think I should send it back?


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You have indicated that you have just started using the device. I would assume that you have just purchased it. It would be best if you take it to the store and have them check it. Normally if an SD card is plugged in nothing has to be dont to have it recognized.

Posted on Aug 07, 2008

  • 4 more comments 
  • Thomas Lim
    Thomas Lim Aug 07, 2008

    Better to be safe than to void warranty in these cases.

  • Thomas Lim
    Thomas Lim Aug 07, 2008

    I would assume that the jetbook that you are referring to is the one
    i had in mind when i first answered your question which are the
    ebook reader line of products. please inform me if i am mistaken



    You may contact sales@australia.ectaco.com

    for any techsupport inquiries or replacement this is the email to contact.



  • Thomas Lim
    Thomas Lim Aug 08, 2008

    The only option if that is the case is to open the adobe pdf file or
    any other file then copy the contents and save it on a MS word file
    then just save the file and then upload onto the jetbook. Let me check
    on what other options you can do. There is little known about this
    device since it has just come out. Let me do more research so that I
    can give you a very good answer.



  • Thomas Lim
    Thomas Lim Aug 08, 2008

    Please note the entry below on the ectaco website.



    What sort of data can I transfer between jetBook and my PC?

    Any files. However, jetBook is meant for use with the following: books
    in TXT and PDF formats, pictures in JPEG, GIF, PNG, and BMP formats and
    Audio Books in MP3 format.



    Now for other types of files such as the Microsft Ebook Reader format
    you will have to copy text and paste it into a Microsoft word so that
    you can save it as a Doc or Txt file.



    Another option would be for you to download or purchase an Ebook in
    either PDF or Doc file. If you cannot find a specific book that you
    need according to ectaco you can contact them and they will find a link
    for that specific book and send it to you.



    As for using the device on a Mac it should pose no problem since it
    would be the same as using a flash drive or USB drive and connecting it
    to the Mac. This would be so unless there is a hardware problem with
    the device.



    As for resetting the device I would suggest agains doing so unless
    there are no other options. Try the device on a Windows PC and see if
    the same problem occurs. This is going to help you isolate the problem.
    If it works then mounting it onto a Mac might pose a problem. In this
    case it would be best to contact the ectaco support team at the email
    address that i provided you so that you can report this problem. It is
    possible that they have not hezard of this problem before.



    As for some files that you are not able to remove it is possible that a
    part any internal software is linked to the file. Try turning off the
    device then on then try to delete the file again.



  • Thomas Lim
    Thomas Lim Aug 08, 2008

    Based on your last reply i would suggest you take the option of contacting ectaco the device i would say would be most likely defective. If I am not mistaken you will still be able to have it replaced with them if you still have the receipt.

  • Thomas Lim
    Thomas Lim Aug 10, 2008

    If have done more research on this and it does support my earlier conclusion. Return the device and have it replaced. Its the safest and most beneficial step that you can do right now.

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