Question about HP Office Equipment & Supplies
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Posted on Jan 02, 2017
Posted on Jun 19, 2009
This error codes indicate that the product has an internal error condition. We need to reset the printer to fix it.
Posted on Mar 04, 2010
SOURCE: printer error oxc18a0406
Kindly do the following steps to resolve the issue:
A. Press and hold the "*" key.
B. Press the "#" key and release both keys.Display should say "Enter Special Key Combo"
C. Press and release in sequence the "1", "2" and "3" buttons.
D. Press and release the right arrow button until the display says "System Configuration Menu".
E. Press and release the "OK" button.
F. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status".
G. Press and release the "OK" button.
H. Display should say "Hardware failure status: Clear. Press OK to clear".
I. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
J. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
K. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
L. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.
M. urn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. If it didn't it's ok.
N. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
Hope this helps.
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Posted on Jul 11, 2011
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