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Kitchen aid built in quiet model door won't open and no lights on in the panel such as the green light when the cycle is finished. light was there after original cycle was completed. machine works when any button is pushes to use any option.

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  • jecvec Apr 10, 2011

    lights and machine work when panel choices are selected. The door won't open. I've pushed and held random buttons on the machine to no avail. It's finishing a cycle do I get the door to open when the cycle is finished?

  • jecvec Apr 10, 2011

    could the problem be a broken latch? If so, how do we trip the latch assembly to open the machine?

  • jecvec Apr 10, 2011

    now all lights work as normal. and the machine cycles as normal...I just can't get the door open... If I need to replace the control module, how do i get the door open????

  • jecvec Apr 10, 2011

    there is no water in the completely cycled. how do I open the door?

    the machine has been installed behind the front of the countertop so that disasembling from a top panel will be difficult. Sliding the machine forward from the wall will require some cutting. I don't have access to the manual... is there a way to trip the lock as one might in opening a doorlock on a car? Do I wait until tomorrow and look at a machine manual at the appliance store?



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I understood that the problem is that machine works, but the control panel does not display any light during cycle. If problem is instead that there is no power at all (no lights, no sounds, and no functionality), then the firs part to test is the power cord, that may have a built in fuse.

If there is power but there are no lights, try first disconnecting power cord or tripping circuit breaker for fie or ten minutes. This will power reset the appliance.

If that does not fix the problem, the control panel built in the door must be disassembled and tested. The problem is fixed replacing the control panel or the control module.

If you need to contact a technician or to purchase parts, use the phone number listed on the owners manual.

You can find parts and specific diagrams using the link below:

Where do I find parts and diagrams?



Posted on Apr 10, 2011

  • 2 more comments 
  • Ginko
    Ginko Apr 10, 2011


    A broken latch may result in door not opening, but no lights in control panel is not commonly caused by a broken latch. If the latch is creating a short to ground because of a contact, that may cause control module malfunction, but it would be a very uncommon fault.

    The latch is probably seized because the control module is defective.

  • Ginko
    Ginko Apr 10, 2011


    If the machine restarted after reset, then the control module is usually OK. Often you get control temporary failures that can be caused by malfunctions taking place elsewhere.

    The door lock is stuck, either because of the control module initial malfunction, or because the latch mechanism itself is defective.

    Next step is getting rid of the water. Try first running a short cycle. Try to go through whole cycle, so that machine drains. Disconnect the appliance, move it and check the drain hose at the back. Empty water inside and check hose height settings. They are given in the manual. If hose is set incorrectly you get water back in the dishwasher.

    Connect and test. If that does not work next step would be reaching the pump hose. This depends on the model.If the pump is not accessible with door shut, then the machine must be disassembled from top panel.

  • Ginko
    Ginko Apr 10, 2011

    In short:

    First give it a couple of tries running cycles.

    Try again disconnecting power after cycle is done.

    If that doesn't work, check drain hose.

    If still no luck the machine must be disassembled to unlock the door. Test the door lock, and eventually replace it or fix wiring harness or control module. Overfill and pressure switch (if present) must be tested as well.

    Read also my previous comment.

  • Ginko
    Ginko Apr 10, 2011


    You probably have a broken door latch. Something like descriptions here : Thread door latch broken can't open door ' Appliance Blog Forums ...

    Check second post (door latch broken can't open door )

    I suggest calling a technician.



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