Question about BenQ Scanner 5160C

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I installed the scanner, no led lights, and when i launch the mirascan6.2 software it appear that the scanner can not be found.Even though, when i plug the usb scanne, windows notifies me that it is connected.Please help me.THX

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I have the same prob !..no solution yet !

Posted on Feb 21, 2013

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Posted on Jan 02, 2017

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When I press the scan button, the error USB not connected appears even though it is connected.


You will need to install the software that came with the printer on the computer that it is connected to. The software will then run on the computer and "listen" for a command when you press the scan button. What is the make/model of your printer?

Feb 28, 2011 | Computers & Internet

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I downloaded software yesterday to make my 3210 all-in One photosmart printer compatable with windows 7 operating sx on my new pc It is printing fine but can't get the scanner to work. My email is...


There are a couple of issues that can cause this. 1) Did you install the full software before you connected the USB cable (if you are using that connection)? If not, did you uninstall the generic software and remove the data cable before installing the software? Try a new data cable and a direct connection if you are using a print server or USB hub. Scanners require bi-directional communication and will fail even when the printer works.

Are you launching the scans from the computer or the scanner? Try launching the scans from the computer first. Remember you need to set the destination button defaults in the HP software and the monitor program needs to be running to see those button presses. Try scanning with Windows Fax and Scan (New Scan) or Paint (File > Import from Camera or Scanner > New Scan).

Navigate to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=439488 and select your OS version (32- or 64-bit Win7) and click Next. Then look in the section Utility - Diagnostic Tools. Download and run the HP Scan Diagnostic Utility. Also check if you need one of the Update patches (there is one for scan files going missing).

If you are using the unit as a networked printer, also try a new data cable. Make sure the router is not dropping packets and that your firewall isn't blocking the incoming signal from the scanner. (Try scanning with the firewall temporarily disabled.)

Check if the unit has a scanner lock and unlock the transport lock if it is in the incorrect position. Check if the lights come on and the unit moves when you try to launch a scan. If the lights aren't coming on or the scan unit doesn't move, the unit probably needs service.

I hope this helps.

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Also, You may need to run an error check on your computer.

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Windows XP has its own scanning software found within the control panel under scanners and cameras. This appears to provide a more direct method of controlling the scanner because it is part of the OP Sys as opposed to 3rd party scanner software. If the scanner is installed and it appears as an installed option, then try using this approach instead of the actual scanning software.that came with the scanner.

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