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Ref: Maytag Neptune TL Washer 220256. Cold water is leaking from end of inlet water valve. Probable cause, froze during sub zero temperatures. How do I access it? When I turn on the cold water, water leaks. It does not seem to leak when I turn on the hot water. I can see the water leaking from the end area of the Inlet Water Valve through the crack (with a flashlight) where the top meets the base.

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  • 5,568 Answers

These valves are cheap pieces of junk so it could well have cracked if frozen. They are often secured with only 1-2 screws and are equipped with 'quick disconnects' so do not require soldering. Pull the plug, remove the back panel of the machine (again, not that many screws) and you should be able to see the valve body. These are not costly and available from dealers and wholesalers and even I can replace one of these in a few minutes and I'm not that handy. If you have a Johnstone Supply in your area, you can save a few dollars buying the valve from them.

Posted on Apr 10, 2011

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1 Answer

I have no water to fabric softener dispenser I


Google Neptune TL Washer FAV6800AWW

You can get the FAV6800A/FAV9800A Service Manual and get into Service mode and turn on the Cold Water Inlet valve and the Fabric Softer dispenser valve and see if water flows to the Softer reservoir. You may need to replace the dispenser valve.

Pic below. Post in the other forum it's easier to work the issue at a true DIY forum.

Mar 12, 2011 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Cold water continues running even after washing cycle is over


I agree with HawaiiTech. If your FAV6800AW or FAV9800AW has water still flowing with the washer 120VAC power cord pulled then the inlet valve is stuck open. Because you are posting in the Neptune FAV6800AW Top Load Washer forum here is some machine specific info for the FAV6800AW or FAV9800AW TL’s. If you are going to DIY here are the links you need;

The Service Manual for reference. Sears Parts Direct for reference.


See page 35/36 to access, remove and replace the hot/cold water inlet valve.

The part number for the inlet valve is 12002242. There is a Substitution P/N 25001046 you will see that here its item 21 at Sears Parts Direct. If you DIY you may want to consider a local purchase, take your water inlet valve assembly to the parts counter and make sure the 120VAC connectors on the solenoids match up. The water inlet valve is easy to replace just follow the SM.

If your machine type is not a FAV6800AW or FAV9800AW please disregard my post.

Good luck and post back if you have questions or concerns ….Rich… aka dh1200s

Nov 04, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

The water does not flow to the softener reservoir of my maytag neptune tl.


most likely problem is to low of cold water pressure. if you set it to cold/cold, and the water coming in doesn't have much pressure, the screen on the cold water valve could be plugged. turn the water off to the washer, remove the water hoses from the washer inlet valve in the back of the washer. look in the inlet valve, there is a screen. if it has sand and debris, clean the screen, hook hoses back up, and check the pressure on cold again. if it has more pressure, this should allow water into the softener reservoir. Also- make sure you take the softener reservoir out, and clean both pieces. make sure the syphon holes are clear. hope this helps. shane

Aug 22, 2009 | Maytag Neptune Washer

1 Answer

No water going in


Hello mariel_black,

If you have good water pressure at the washer source valves I would shut both the Hot and Cold water source supply valves off then remove the water inlet hoses at the back of the washer and inspect the water inlet screens for sediment blockage.
The washer inlet screens look like this;

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If the above items check OK reconnect washer supply hoses and turn on water supply valves. If we are talking about a FAV6800AW/FAV9800AW washer then I would go into Service Mode Board Output Test page 16 of the Service Manual and turn on the Hot and Cold water valves and see if the machine water inlet solenoids operate and release water into the wash tub. I will summarize how to get into Service Mode and perform the check of the Hot/Cold washer inlet solenoids.

Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Press the Delicates key the display will read something like “ot” the lid will lock. Now press Spin Only key this will turn on the cold water valve, do you here water flow into the washer? Press the Spin Only key to shut the cold water valve off.

Now press Normal key, do you here water flow into the washer? Press the Normal key to shut the valve off or the off key to get out of Service Mode. If you don’t hear either Hot/Cold water inlet valve operate then you have a bad solenoid or loss of 120VAC applied to that solenoid valve and more troubleshooting may need to take place and possible replacement of the washer water inlet valve assembly. Post back if you have questions.

Jun 06, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Nf error cycle won't finish-maytag neptune TL


NF = No water fill. I haven’t had this failure to date but this how I would troubleshoot. Could be a block at the water valve inlet screens where the supply hoses connect to the machine. Check to see if the washer fill screens are blocked, It could be a failure of the Cold/Hot water solenoid valves. I would try to fill with hot water if no fill try cold only.
It might be easier to go into Service Mode to turn on and off the water valves while troubleshooting this issue. Enter Service Mode and use the keys assigned to the table at the bottom right side of page 16 of the FAV6800A/9800A Service Manual . Do this check only if you feel qualified, if still no water fill after the above checks I would break out my DVM and check for 120VAC at the water inlet valves. Post Back if you need additional help. Rich

Apr 21, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Water comes out of soap dispenser


http://www.applianceaid.com/neptune.html click this link and click the required option in the link Your washer can develop several types of leaks. You can track down a leak based on when it occurs: 

During fill only
During drain and spin only
All the time
During fill only If the washer leaks only during the fill cycle, check these:

  • Air-gap device -The air gap is a small device found on most washers that prevents the wash water from being siphoned into the household water supply. It's located either mid-way along or at the end of the black rubber hose that comes from the water-inlet valve. Often it's made of translucent plastic. If one of the air-gap components deforms or cracks, you may need to replace it.


  • The tube -There's a rubber tube that runs between the water-inlet valve and either the air-gap or the inlet spout. If it cracks or breaks, it can cause a leak.


  • Inlet spout -Most washers have a plastic spout near the top of the main clothes tub that directs the water into the tub. If the spout cracks or breaks free of its mounting, it can cause a leak.


During drain and spin only A washer that leaks only during the spin cycle often has a leak in the main drain hose. Inspect the entire hose and correct any problem you find. Alternatively, the steel or plastic outer tubs can rust, split, or be punctured. This may be most visible during large loads and high water levels. If this happens, you may have to replace the entire outer tub--but that may not be an economical repair to make. Consult a qualified appliance repair technician for further details. 

All the time If the washer leaks all the time, check these:

  • Hot and cold water fill hoses - Check the hot and cold water hoses from the household plumbing. If either hose is leaking, tighten it or replace it, as appropriate.


  • Main tub seal - The main tub seal is located between the transmission and the outer tub. It's the primary water seal in the outer tub for the transmission-shaft entry point. If this seal leaks, you can see the leak by opening up the machine's main access panel while the machine is full of water with a small amount of detergent in it. The leak appears at the underside of the outer tub, at or near the center. This seal is difficult to replace. You probably should call a qualified appliance repair technician.


  • Pump - If the pump leaks, you can probably spot the leak when the tub is full of water. The pump has two or more black rubber or plastic hoses attached to it and usually has a drive belt that spins the pump. If the pump is leaking, you need to replace it.


  • Outer tub - Over time, the steel or plastic outer tubs can rust, split, or be punctured. If this happens, you may have to replace the entire outer tub--but that may not be an economical repair to make. Consult a qualified appliance repair technician for further details.

Jan 27, 2009 | Maytag MAH6700A Neptune High Efficiency...

1 Answer

Oil leak from bottom of maytag neptune tl - about 4 years old


sounds like seal leak in tub water is leaking onto drive unit and washing over it bring and oil it can with it couls be big bucks some parts may be under warranty call service but be sure to get estimate first

Nov 27, 2008 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune hot water wont shut itself off during ENTIRE cycle!


The water inlet valve is probably defective. There's two solenoids on the inlet valve. One controls the cold water, one controls the hot water. This is also known as a "mixing valve" on some washers. There are a few things that can cause this problem:

1. Water pressure on the hot water tap is too low and not closing the solenoid diaphragm all the way (minimum pressure should be between 10-25 psi).
2. The filter screen on the hot water side needs to be cleaned thoroughly.
3. Valve is defective.

If you have tried cleaning the screens, and have never had water pressure problems before, I would bet the valve needs replaced. I could not find an exact match for the model number you provided, but repairclinic.com has Maytag Neptune parts. Double check your model number and use the search feature on the website. There are two water inlet valves listed there. Depending on which one you have, it can cost between $30 and $74. I hope this helps you. Post back if you have any further questions.

Apr 23, 2008 | Maytag Neptune MAH7500WH Front Load Washer

1 Answer

Maytag washer door boot


It leaksYour washer can develop several types of leaks. You can track down a leak based on when it occurs: 

During fill only
During drain and spin only
All the time

During fill only
If the washer leaks only during the fill cycle, check these:

Air-gap device -The air gap is a small device found on most washers that prevents the wash water from being siphoned into the household water supply. It's located either mid-way along or at the end of the black rubber hose that comes from the water-inlet valve. Often it's made of translucent plastic. If one of the air-gap components deforms or cracks, you may need to replace it.


The tube -There's a rubber tube that runs between the water-inlet valve and either the air-gap or the inlet spout. If it cracks or breaks, it can cause a leak. 


Inlet spout -Most washers have a plastic spout near the top of the main clothes tub that directs the water into the tub. If the spout cracks or breaks free of its mounting, it can cause a leak. 



During drain and spin only
A washer that leaks only during the spin cycle often has a leak in the main drain hose. Inspect the entire hose and correct any problem you find. Alternatively, the steel or plastic outer tubs can rust, split, or be punctured. This may be most visible during large loads and high water levels. If this happens, you may have to replace the entire outer tub--but that may not be an economical repair to make. Consult a qualified appliance repair technician for further details. 


All the time
If the washer leaks all the time, check these:

Hot and cold water fill hoses - Check the hot and cold water hoses from the household plumbing. If either hose is leaking, tighten it or replace it, as appropriate.


Main tub seal - The main tub seal is located between the transmission and the outer tub. It's the primary water seal in the outer tub for the transmission-shaft entry point. If this seal leaks, you can see the leak by opening up the machine's main access panel while the machine is full of water with a small amount of detergent in it. The leak appears at the underside of the outer tub, at or near the center. This seal is difficult to replace. You probably should call a qualified appliance repair technician. 


Pump - If the pump leaks, you can probably spot the leak when the tub is full of water. The pump has two or more black rubber or plastic hoses attached to it and usually has a drive belt that spins the pump. If the pump is leaking, you need to replace it. 


Outer tub - Over time, the steel or plastic outer tubs can rust, split, or be punctured. If this happens, you may have to replace the entire outer tub--but that may not be an economical repair to make. Consult a qualified appliance repair technician for further details.

Apr 02, 2008 | Maytag MAH8700A Front Load Washer

1 Answer

Maytag Neptune TL Washer


if this worked fine before, then I am only guessing that the water inlet valve has malfunctioned. try filling the machine with a garden hose...any change? if still no go, then be sure to have a shop-vac handy to remove the water you just added.

May 30, 2007 | Maytag Neptune FAV6800AW Top Load Washer

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