Question about Energizer ER HM450 (ER-HM450) UPS System

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Software problems and power shutdowns

I had been running Energizer FileSaver v 4.2.1, and just recently reinstalled it and upgraded to v 5.0, because the unit tends to shut down my PC overnight even when there is no power failure. No lights are visible on the unit, but I go to bed at night with the PC on and wake up the next day to find it has been powered down (the UPS must be turned back on by its power switch. Also, when I was running v4.2.1, the software loaded at startup and then minimized to the system tray. Then, for a few months, every time the PC started up, the software would come up with an error message (List out of bounds(0)) and when I clicked OK on the message the software would shut down. This stopped when I reinstalled the software. However, when I did the upgrade, the new version does not start when the PC starts. The old version still starts, and if I want the new version, I need to start it from the Programs menu in XP SP3. Is there a way to get this software to start rather than the old one, when the computer starts up, and get the old version out of there? I figured the upgrade would handle that, but it didn't.

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  • leathrpaws Aug 07, 2008

    I understand that but in the older software version I did not need to do that- it was put their at installation.

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So i would suggest to look into your add/remove programs and see is their is the older file still their. if thier is then you may need to uninstall it. however getting any program to startup in your computer, you just need to move the programs files to the startup folder in your start menus.

Posted on Aug 07, 2008

  • matthew carroll
    matthew carroll Aug 07, 2008

    ok. some time newer versions of softwares will run diffrently depending on the changes made in the software. some programs will keep the older versions of themselfs while installing just making a new installation folder. at times this can be fustrating because it will use up alot of hd space.

    Also, i'd suggest looking up the manufacturers website, and contact them regarding any problems. this way they know what they need to fix! and they may respond with some information that could be useful.

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