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My name is Natasha Phillips and a Toshiba L670 laptop was recently bought for me from the UK in September 2010. However, I reside in Bridgetown Barbados in the Caribbean. the problem i am having with the laptop is the screen is not working. The sounds when the laptop is starting up can be heard but i am not getting any visuals. what should i do

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Hi, this does sound initially like a screen fault (hardware fault). Either way, you will need to get someone to reapir either the screen, the inverter or the graphics chip/card on the mainboard.

1) If you can plug in an external monitor into the laptop, and this works, then you know that the graphics chip/card on the mainboard is working ok, so it will be either 2) or 3) below.

2) If you can shine a torch on the screen and see faint ghostly images of what should be displayed then it is probably the inverter and you will probably need the inverter replacing or the back light for the LCD screen (more often than not it is the inverter).

3) If it works on an external screen, and you cannot see the ghostly images on the laptop screen, you will probably need a new LCD screen replacement.

Posted on Apr 10, 2011

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