Question about Kohler Home
In 2008 I bought the Memoirs model that Lowe's was selling. I've had multiple tank/bowl gasket leak problems. When I went to get a replacement gasket this weekend, Kohler had changed the style of the tank/bowl gasket assembly in the current Memoirs model that Lowes sells. I wonder if this is because the old gasket assembly is known to be defective and prone to leaking?
When I called Kohler, it took two customer service associated, but I was granted a WHOLE NEW TOILET with the new style of tank/bowl gasket assembly. I just had to have the receipt for the (3 yrs ago) purchase. Kohler e-mailed a letter for a replacement toilet within about 15 minutes and before the end of the day, I had a whole new toilet in my bathroom.
I'm not a contractor. Just an average homeowner, so I can't say for sure that the old style (large, black, plastic rectangle on the bottom of the tank and a rather thin gasket ring) was defective or not. (At first Kohler offered only a replacement tank, but after hearing the number of times both I *and* plumbers have replaced the gasket, they did authorize the replacement of the entire toilet.)
Posted on Jul 11, 2011
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Posted on Jan 02, 2017
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