Question about Jenn-Air JSD2789GES Side by Side Refrigerator

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My freezer on my Jennair side by side is working, but the fridge side is not. removed panels and found coils completely covered in ice. defrosted with hair dryer. fan in freezer is working. please advise as to what the problem may be.

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More than likely the defrost thermostat on the top of the defrost clipped onto the coil is bad,if not it can bethe defrost heater underneath the evap coil thats open and cant heat,or the defrost control board located behind the control panel is bad and not powering the defrost heater and thermostat

Posted on Apr 10, 2011


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To check which is the problem you will need to empty the freezer to you can get access to the panel that covers evaporator coil. After removing the panel check to see if the fan is turning, also note whether the evaporator coil is iced up. If it is iced up, then the defrost circuit is failed. The problems usually are a failed defrost heater, defrost timer or defrost thermostat.

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Just had the same problem with my side-by-side.

In my case, the solution was to empty the freezer side, to access a back panel INSIDE the freezer covering the fan and cooling coils. Two screws held the back panel cover on, and when I removed the panel cover I found the cooling coils to be totally iced up, preventing the flow of cold air into the fridge side. I left the freezer open for a few hours until all the ice was melted, before replacing the inside panel. (I used a blow dryer to help speed up the ice melting).

Everything's working fine now for me - good luck with yours!


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