Question about Kodak EASYSHARE 5300 All-In-One InkJet Printer

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Probelm with Software for Kodak AIO 5300 printer

I would normally call Kodak, but I've already tried all they had to offer.

I have a Kodak AIO 5300. I have been very happy with it. It worked brilliantly until I had a problem with a defective printhead... I was advised to upgrade my software and ifrmware to the latest version before calling tech support. I tried & this is where my disaster ultimately starts.

Tech support for the hardware concluded I needed a new printhead, which they mailed me. This fixed the problem. I know the hardware is working, because I can print copies scanned on the glass from the printer. It prints a demo page beautifully, too.

However, the software upgrade failed to finish installing, erroring out with a note that I needed to uninstall the current version first. Even with this done, the error repeats. Kodak's online knowledge base provided a link to a Clear utility to remove remaining bits of program. Still the new software install fails to complete with the same error code. Eventually, usuing the clear utility, we were able to reinstall from the orignal disc (the original software only) however, it is crippled. I can print or scan from an application, but I cannot initiate scans to applications on my PC from the scanner, or upload pictures into the easyshare software from the printer as I was once able to do. Easyshare will open and run, but I can only browse photos that were already imported. I cannot import new photos, edit, or print. AIO Home Center is also broken--it doesn't scan, copy or print giving me errors about a data source named Kodak AIO 5000 Series being missing.

No matter what I do, I cannot seem to completely eradicate the pieces of the new software, which never completely installed, so that the old software can work properly, and the new software will not install at all. I even tried removing every instance in the registry where the name Kodak appears while in safe mode, booting to safe mode and using tuneup utilities to remove the related services, running the clear utility while in safe mode and deleting all related files by hand, and also, a system restore point from before the first attempted download and installation. Nothing has helped. I still have only a crippled version of the old software. After spending several hours on the phone with a very curteous and patient tech support guy somewhwere in El Salvador, I was again unable to do anything. But using a restore point and previous preocedures, I am now back to a cripple rendition of the original again. He sent me a disc, convinced that would work, but the results are the same except that it doesn't take a full 30 mintues before it crashes and burns with the files local.

Any ideas? I am thinking perhaps about a repair install of XP?

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  • dcc830 Aug 09, 2008

    It dawns on me that some info is missing-- I have XP Home Edition service Pack 2, and AMD Athlon XP 3000+ 2.17 GHz processor and 1.5 Gb of RAM.



    Also, I want to be perfectly clear-- I couldn't care less at this point about the new software. I would be perfectly happy to have the old software work like it did before. There wasn't anything I needed that it wouldn't do, and until I attempted an upgrade I was perfectly fine.

  • dcc830 Aug 16, 2008

    As a former MCSE, I am well aware of the dangers of registry meddling. It was an act of desparation after safer regclean methods failed to change anything. It was actually done in stages-- I started with a utility program, then tried deleting the main keys for the print and scan drivers and later the software installations... and when that still didn't work, I got more vicious.



    No, there's no blue screen. Only the installer itself crashes and burns. It errors out and will not continue.



    We used a force tag to turn on debugging, which is how I got as far as I did. I suspended Windows Defender and the antivirus software. In fact, I had removed and upgraded my antivirus software since this started, so the system restore point took it completely out of the picture. The system rollbacks have been done at the expense of having to reinstall a whole host of other things. That is what allowed us to get a crippled version of the old software working. I don't have a tape backup, nor the budget to buy something big enough to back up all the data my husband has stored on my drive over the network (mine fit on two DVD's). I haven't tried a product like Anvir, but then I don't own one and am not sure I'd know what to do with it, so that could be a problem. I'd be more in my element if you were suggesting a network monitor, but that is, unfortunately, totally irrelevant here. However, based on error codes, system logs, and the results of the force tag as well as attempts to trim down the installation to just the bare essentials, it appears the hangup is in the installation of the core printer software which includes the drivers and AiO Home Center. However, all the add-on packages seem to be totally interdependent, so if this is broken, it all is. At this point only the actual drivers for printing and scanning, and the monitoring utility are functioning properly.



    My suspicion is that the partially completed installation of the new software replaced some system DLL files or something which are not being put back by the original software installer? Unfortunately, the way they have designed the package, it requires their special installer, which is designed to be stupid proof rather than allow fine control for debugging purposes, to unpack all the data and files in the right order. Setups of the separate pieces cannot be run, even from their own folders on the disc. There's not even a way to get to the printer drivers directly on the disc. (I was surprised to find that the tech support folks had no additional utilities or file access to get around this than I had.) It never even asks me whether I want to replace newer files with older ones like a Windows install would. It just tells me to uninstall the existing copy and try again, then quits. Meanwhile, having been out of the industry since about the time WinNT 4.0 was discontinued, I am not familiar with the new compression technology they have used, how to unpack them or how to figure out precisely which files need to be put back. The extract utility I am familiar with nor WinZip works. Meanwhile, unravelling the installer to find out is way beyond my expertise.



    So that leaves the reinstall of XP? Not something I am looking forward to, but honestly, I have probably already wasted more hours on trying to avoid that than it would have taken, even with 3 1/2 years of updates and other apps having been installed. Getting a clean hard drive is a good suggestion-- I thought about that. It may be the only way to preserve all of hubby's work data (over 30 Gb).



    Thanks for you help. I guess I know where all of next week's free time is going!

  • carol563 Nov 28, 2008

    its a nightmare! I have windows xp and the clear utility does not even work..there should be a recall of all the printers

  • momjessie Feb 09, 2009

    I have the same problem and re doing your windows will not help. I've did that about 5 times. And even ended up buying a new pc and still don't work. Don't do the updates if you can get the printer to work, because if you do it will not work then.

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I know it's late for an answer to this problem but hopefully it will help someone out there!
I had exactly the same problem but thanks to me knowing someone in Kodak from when I worked there, I was able to finally elicit a solution. In fairness, the problem is really associated with Microsoft (surprise, surprise) and the solution is spelt out in http://support.microsoft.com/kb/968001 in my case under Section B (Windows XP). There are a number of registry entries to check and in my case there was a string value WlNotify.dll missing from DLLName (note that it is a lower-case L between the W and N!). I also had a string entry called OldName ironically, which contained the value WlNotify.dll, I wonder where that came from? Anyway, after a final run of the Kodak Clear Utility and a reboot and running the aio_install.exe from the Kodak web site everything came right.
Regards, dba0

Posted on Jul 03, 2009

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Sounds easy; reload a backup of your system from when print drivers worked okay. (Crashes and burns? It bluescreens after booting now?) Failing that, the simplest thing to do would be to install XP on a new drive and migrate data over once you got the printer etc. running. (Then set up backups.)
If you want to deal with it as is,you need to run some monitoring software (Anvir Task Manager etc.) or otherwise unreel the install stuff to determine just where the Kodak install stuff is complaining, and get it to complain less. Some free tools out there can examine system access by a given program and log it; the last ones before the install stops (the ones that aren't just cleanup) would be of interest then! Some searching in the registry for the related keys ought to help (though there isn't anything particularly safe or relevant about your 'Kodak' search and destroy, sorry); try the usual regcleaner stuff, and don't forget to suspend your antivirus while rerunning the installation so that it doesn't get in the way.

Posted on Aug 16, 2008

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