Question about HP OfficeJet 7130 All-In-One Printer

2 Answers

I cannot clear the "Door

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  • tmeli Apr 10, 2011

    Sorry e_Guru this did not work. The door open error still remains.

  • tmeli Apr 11, 2011

    Hi jas247, sorry I've tried this and it doesn't fix the problem. Still have the door open error message.

    Any other suggestions?

  • tmeli Apr 11, 2011

    Hi e-Guru,

    Just a further thought...Where is the black toggle switch for detecting the door close?

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2 Answers

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  • Master
  • 844 Answers

Welcome to FixYa!

Please reset the Printer. Press the Power button to turn on the product.

  1. Disconnect the USB cable from the back of the product.
  2. Disconnect the power cord from the electrical outlet.
  3. Disconnect the power cord from the product.
  4. Restart the computer and wait for 2 minutes.
  5. Reconnect the power cord to the electrical outlet.
  6. Reconnect the power cord to the product.
  7. Press the Power button to turn on the product.
  8. Reconnect the USB cable to the product.
This should clear the error message.

Thanks for using FixYa!

Jas247

Posted on Apr 10, 2011

  • Jas Barinaga
    Jas Barinaga Apr 10, 2011

    If you have completed all the steps listed above and still experience a
    problem, the door sensor or door sensor activator might be broken or
    damaged. In that case, the product needs to be serviced.

  • Jas Barinaga
    Jas Barinaga Apr 11, 2011

    Hello tmeli,

    As much as I am dedicated to resolve your issue, it is evident that the door sensor or door sensor activator might be broken or
    damaged. As a trained HP printer professional, I don't want to give you another solution that I know won't help. In this case, the product needs to be serviced. The sensor needs to be replaced and it requires special tools to prevent further damage to the printer.

    I assume that you checked if the printer door is properly closed and there are no obstructions.

    Thank you for using FixYa.

    Jas247

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  • Master
  • 3,917 Answers

Hi

When you open the print cartridge access door there is a black toggle switch that needs to be in the depressed position to let the unit know the door is closed. If the cartridge door is not completely closed, the error message displays.

1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.
NOTE: To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.
2. Check the product control panel to see if the error message still displays.
If the issue persists, see the next step.

Check the cartridge door for obstructions
1.Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.
NOTE: Bits of paper, packing materials, and tape might prevent the door from closing completely.
2. Remove any obstructions.
3. Check the product control panel to see if the error message still displays.

If the problem still persists you need to reset the product...
1.Press the Power button to turn on the product.
2.Disconnect the USB cable from the back of the product.
3.Disconnect the power cord from the electrical outlet.
4.Disconnect the power cord from the product.
5.Wait 30 seconds.
6.Reconnect the power cord to the electrical outlet.
7.Reconnect the power cord to the product.
8.Press the Power button to turn on the product.
9.Reconnect the USB cable to the product.
10.Check the product control panel to see if the error message still displays.


Please get back to us if you have further query else please accept the suggestion.

Thank you for contacting fixya.com

Posted on Apr 10, 2011

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Posted on Jan 02, 2017

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