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We get a pop-up that says tyhe scanner cannot communicate with the computer. We had just used the scanner a week ago and all was fine. Robert Schneider

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First reboot your computer, then check you connection with from the scanner to the computer. By this I mean pulling it out of the scanner if its not permanently mounted on the scanner. Then pull out the computer side and push it in and try to scan. If this doesn't work then if you have another USB cable swap it out with the one on your scanner and try and scan again. The only communication link with your scanner is that cable.

I hope this helps you out.

Posted on Apr 10, 2011

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