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Hello, I have plugged my 500gb Elements hard drive into my usb port on my computer. I have been using this drive successfully for many months. This time the computer recognised that i plugged something in but the drive is not showing up in Windows Explorer. Is this a software issue?

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Click start control panel administrive tools ,computer management ,device manager scroll down universal serial bus controllers you should see a yellow question mark?
right click to reinstall drivers
make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s or
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
hope this helps

Posted on Apr 10, 2011

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