I have a apple G4 book and when I start it up it will not go past the apple sigh and the screen stays blue?? Help Please
Hello and thank you for contacting Fixya Support, I am glad to assist.
I recommend you boot your Mac into Safe Mode, to see if you can remove a possible folder(s) which may be affecting your Mac's start up function.
Try these steps:
-SAFE BOOT MODE-
• Reboot your Mac
• Upon restarting your Mac, press the Shift key.
• Hold the Shift key until you see a White Screen with Gray Apple icon and eventually a spinning gear.
• When you see the Spinning gear, release the Shift key.
• Allow the Mac to continue booting up. Also this may take a little while
(NOTE: this may take anywhere from 5 to 15 minutes to load to the Safe mode screen depending on the performance of your Mac, but if it exceeds this time, shutdown your Mac and try just once more. It may have just frozen up the first time around for you.)
• You are going to enter the Safe Mode (which looks like your main desktop environment - the only difference is certain start up items are disabled.)
• Once within the Desktop in Safe Mode
• From the Finder Menu, click Go> Go to Folder
• Type in this line: /System/Library/StartupItems
• This path, is going to take you to the System Library folder which has all of your Mac OS X Startupitems.
• Remove all of those folders to the Trash.
*Reboot your Mac normally and see if you can access your normal User desktop environment.
I hope this helps. If you have more questions, please feel free to reply back to this post.
Regards,
Mactechtrainer
what does happen when the machine starts up? what do you see on the screen? the more specific you can be, the better (i.e., screen color (gray or blue?), do you see an icon in the center of the screen (a disk with a flashing question mark, for example), etc.). thanks...
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