Question about Canon PIXMA MX310 All-In-One Printer

1 Answer

Hi. My 3-yr old Canon MX310 is trying to outsmart me again. This time it's apparently stuck in FAX mode. When I go to print a Word document I get all the normal indications (print menu opens, shows me what's going to print, and I select 'print') and then a FAX window pops open telling me to enter the FAX data. -What? I just want to print!! Tried the usual shut-down, reboot, etc. Nada. Same problem. Help!

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  • nsc_usmc708 Apr 12, 2011

    Very quick fix. I feel dumb having paid for advice telling me to go to the Canon web site and just download (free) a fresh print driver program. I'll remember that one.

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  • 3,278 Answers

Hello.

Try reinstalling the printer driver software. Use the link, here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310#DriversAndSoftware

Choose your operating system, select Driver, (Scroll Down), select I Agree- Begin download, Save the file, then Run.

Then, in Printers, remove your printer. Disconnect your USB cable. Restart your Computer. Reconnect your printer's USB cable. Install your printer's driver software and try again.

Hope this resolves your problem.

Posted on Apr 10, 2011

  • NinaE Apr 12, 2011

    I'm just glad that software is available online in case you didn't have a copy of the driver (some people don't have a copy). And, glad that the problem is easily resolvable and not a hardware issue.

    Also, those of us who have been working in the field for a long time have an objective advantage that you may not have.

    Thanks for using FixYa.

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1 Answer

I have a separate fax line for my Canon MX310. It goes into fax mode but noting happens. I also cannot receive faxes.


The only reason to call the phone company is if you're not getting a dial tone on that line. Otherwise, have you shut down the printer and tried to reset it to factory defaults. To do that, follow the instructions below:
  • 1 Switch the Canon MX310 off using the "Power" button, then push the "Stop/Reset" button on the control panel. Hold the button down for about five seconds.
  • 2 Push the "Power" button while holding "Stop/Reset." Hold down both buttons for five seconds.
  • 3 Release "Stop/Reset" while holding down the "Power" button.
  • 4 Push "Stop/Reset" twice while continuing to hold the "Power" button. Release the "Power" button. The power light will turn green.
  • 5 Once the light is steady green, push "Stop/Reset." Wait about three seconds and push it again. Wait three more seconds and push it one final time, for a total of three times. The power light will turn orange.
  • 6 Push the "Power" button, then lift the MX310 cover open.
  • 7 Remove both ink cartridges and wait 10 seconds. Replace the cartridges and close the MX310 cover. Wait 30 seconds.
  • 8 Push the "Power" button. Wait a few seconds to allow the printer to fully power down, then switch the Canon MX310 back on using the "Power" button.
  • Good Luck Mark

Feb 20, 2015 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Its saying memory fill. and not letting me send nor recevie any documents.also no dial tone.


bmc1014 --

Here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!

Sep 18, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I just received a fax on my Cannon Mx310 but I



mailcenter12 --

Here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!




Sep 16, 2009 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Need to access fax in memory




lindalacasse --

Here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!




Sep 08, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Can't access fax held in memory


justyourt916 --

I found this at:

http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm


Here are the instructions for retrieving the fax's from the memory:

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!



Sep 08, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I can not receive a access a fax held in memory


andrew384 --

Here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!


Sep 02, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

MX310, says receiving fax but nothing comes out.



michael885 -

Your unit has a certain amount of memory designed to store faxes... if they are stored there, here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!

Aug 02, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon MX310 In use/memory light flashing, nothing in memory and unit not in use. Powered down and re powered still the same.



redtaildesig --

Have you tried to purge the memory? To delete the files in memory:


(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


If you'd like to print from memory (I think you already know how,but just in case):

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!


Jul 30, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Can't send fax on Canon pixma mx310


There are two buttons on the MX310... one for colour and one for black & white.. Depending on which mode you're using (ie: copy, fax, etc..) these buttons will copy, fax, etc...in either colour or black & white accordingly.

These buttons are located on the far right of the control panel with colour closest to the user, black & white above that and then the stop button above and right.

To fax in black & white (or mono as it's otherwise called) just choose the Fax mod, then press the Black button and you're away...

Hope that helps.


Feb 13, 2009 | Canon PIXMA MX310 All-In-One Printer

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