Question about Sony Handycam DCR-HC30 Mini DV Digital Camcorder

1 Answer

I am receiving error code C:31:23 and a "re-insert

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  • longerhorn Apr 10, 2011

    Thank you for your reply. Unfortunately, the reset procedure did not solve my problem. I suppose I will research repair options.



    Thank you.

  • longerhorn Apr 11, 2011

    Yes, I replied several hours ago. The reset procedure did not solve my problem.

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  • Sony Master
  • 890 Answers

I'm sorry that the Camcorder is displaying the error message. Please follow the troubleshooting steps to resolve the issue.

  • Turn off the Camcorder and ON again.
  • Reinsert the Cassette.
  • Try with a different Cassette.
  • Perform a power resetting by following the steps below:
I am receiving error code C:31:23 and a
  • If the issue persists, perform a hard reset by pressing the reset button located above the handstrap. Please see the below picture which helps you to locate the reset button.
shajanrs_89.jpg

I hope performing the above steps will resolve the issue. If the issue persists, service may be required.

Please let me know if you have any questions.

Thanks for understanding.

Posted on Apr 09, 2011

  • Shajan RS
    Shajan RS Apr 10, 2011

    Have you tried the steps?

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This may seem silly, but it worked for me. I found this on another discussion forum. Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times. Surprisingly it worked for me

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4e0386d.jpg
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