Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
if usb drivers are loaded in your system then this problem comes from dry solder of logic card of external hard disk. open the hard disk and just give some heat to the pin where usb interface is soldered, it will solve the problem.
or it may happen that usb data cord is broken internally.
or it may happen that in bios only usb 1.1 (normal) is enabled. check that and make changes to support usb 2.0 (fast) then save setting and exit the bios it may solve the poblem
Posted on Aug 20, 2009
Don't panic. You're files are probably still on the drive. I had the same thing happen to me as well only it was a WD My Book external. Anyway, like you, I booted up the computer & saw that Vista saw the drive but when I clicked on the drive icon, none of my files were to be found. So I tried turning the drive off & on, plugged it into different USB ports & even rebooted the pc a few times to no avail. The answer? I had recently plugged in a minidisc player/recorder (which the OS sees as another harddrive) & arealized that my motherboard (which is older) would not allow me to access more than 2 hard drives at a time. As soon as I unplugged the md player, my WD external worked fine & all my files showed up again. Hope this works for you as well & good luck.
Posted on Sep 26, 2009
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.
It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"
If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
Posted on Oct 05, 2009
External Hard Drives generally do not need drivers. If the hard drive came with 2 usbs, then plug them both in. Your drive maay require more power to work properly. Again you may need two USB port to power it as 1 single USB does not carry that much power with it.
Posted on Jun 25, 2011
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