Question about Whirlpool GHW9400 Duet Washer

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Getting and Fdl and F11 codes. Door will not unlock after cycle.

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  • Master
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Hi from retired Englishman in SW France,
I would gently suggest as a first step that you clean the drain motor lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my complete guidance notes for checking both the drain motor filter and the drain motor ;-0)
-------------------------------------

If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning!

Good luck!
John C

Posted on Apr 10, 2011

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Posted on Jan 02, 2017

jsrock516
  • 5911 Answers

SOURCE: we keep getting a f11 and fdl code on our

"F11" is a Serial Communications error code. The following link explains:

http://www.fixya.com/support/r666194-f11_error_whirpool_duet_kenmore_elite

The "Fdl" error code indicates a problem with the door latch, which may be the reason why the door will not unlock.

Now...before assuming you have any failed components, try unplugging the unit for AT LEAST 30 minutes in an attempt to reset the Central Control Unit (CCU). In many cases, these error codes are erroneous and can be reset in this manner. If the error code reappears following a CCU reset, then you have a legitimate problem.

Read through the link provided for pointers on how to troubleshoot the F11 error code. The two errors in conjunction with each other, usually indicates a failed CCU. The CCU controls the latching mechanism on the door. If the CCU is not communicating with the door latch correctly, the latch doesn't operate and you get the additional error code (Fdl).

You can trace the wires from the door latch to the CCU and unplug and reset them one at a time to make sure you have a good electrical connection as well. Do the same on the door latch end as well. To access, you simply need to remove the top panel of the washer. Remove the three screws in the back of the washer that holds the panel in place. With the screws removed, the panel will slide back and then lift off. The CCU is located directly behind the wash tub in the top center of the washer. NOTE: Make sure you UNPLUG the washer while doing this.

If you need to retrieve your clothes and the door remains locked, there is a manual release you can use to open the door. The following link explains:

http://www.fixya.com/support/r622155-kenmore_elite_whirlpool_duet_door_jammed

I know this may be a lot to read through. Try the CCU reset first. This is the easiest option and doesn't require you to remove anything. Hopefully, this will correct your problem(s).

If you still have questions, please let me know. I hope you find this information helpful.

Posted on Jun 11, 2009

HIRAM517
  • 59 Answers

SOURCE: code F11 & FDL

WHAT BRAND M#/S# ?NEED INFO

Posted on Aug 20, 2009

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1 Answer

We keep getting a dl f code and the washer will not finish the cycle.


Hi,

The FdL code means a communication error from the door lock to the CCU (one of the circuit boards that run the machine) Unfortunatly the fix isn't easy. The problem is the CCU. Whirlpool had some bad quality control when these circuit boards were made and there are cold solder joints on the circuit board where the relays and spade connectors are connected to the circuit board. You'll need to remove the circuit board and touch-up those connections or have a good appliance repair shop do it for you. The circuit board is located in the machine at the top, back, in a plastic case made out of some cheap plastic. Mark all the connections or take a picture of them before you remove them, they are keyed but it still helps to mark them. Just take out the whole plastic case, it's easier. You will break some tabs getting to the circuit board (remember, cheap plastic) Once you have those connections touched-up it will also take care of the F11 code that often times comes with the FdL code. Good luck.

Dec 22, 2010 | Whirlpool Duet GHW9150P Front Load Washer

3 Answers

F11 & FDL error codes several times per load.


HI. this is a door lock error code.

A Door Lock Error occurs if the door cannot be locked. It will try to lock it 6 times before displaying the error.

Potential Causes

• Door Lock Mechanism broken or removed from the Door
• Check Door Lock/Switch Assembly
• Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
• Door Lock/Switch Assembly Failure

Replace failed component.((Which will be a failed door lock assembly in this case))

Aug 31, 2009 | Kenmore Washing Machines

1 Answer

Code F11 & FDL


WHAT BRAND M#/S# ?NEED INFO

Aug 19, 2009 | Washing Machines

1 Answer

We keep getting a f11 and fdl code on our whirlpool duet front loading washer. Also we can't get the door to unlock, any suggestions?


"F11" is a Serial Communications error code. The following link explains:

http://www.fixya.com/support/r666194-f11_error_whirpool_duet_kenmore_elite

The "Fdl" error code indicates a problem with the door latch, which may be the reason why the door will not unlock.

Now...before assuming you have any failed components, try unplugging the unit for AT LEAST 30 minutes in an attempt to reset the Central Control Unit (CCU). In many cases, these error codes are erroneous and can be reset in this manner. If the error code reappears following a CCU reset, then you have a legitimate problem.

Read through the link provided for pointers on how to troubleshoot the F11 error code. The two errors in conjunction with each other, usually indicates a failed CCU. The CCU controls the latching mechanism on the door. If the CCU is not communicating with the door latch correctly, the latch doesn't operate and you get the additional error code (Fdl).

You can trace the wires from the door latch to the CCU and unplug and reset them one at a time to make sure you have a good electrical connection as well. Do the same on the door latch end as well. To access, you simply need to remove the top panel of the washer. Remove the three screws in the back of the washer that holds the panel in place. With the screws removed, the panel will slide back and then lift off. The CCU is located directly behind the wash tub in the top center of the washer. NOTE: Make sure you UNPLUG the washer while doing this.

If you need to retrieve your clothes and the door remains locked, there is a manual release you can use to open the door. The following link explains:

http://www.fixya.com/support/r622155-kenmore_elite_whirlpool_duet_door_jammed

I know this may be a lot to read through. Try the CCU reset first. This is the easiest option and doesn't require you to remove anything. Hopefully, this will correct your problem(s).

If you still have questions, please let me know. I hope you find this information helpful.

Jun 11, 2009 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

F11


these error codes are not specific FDL can mean door latch failure .it can also mean the ccu board has failed also F11 can mean mean anything from motor to motor control board to ccu board to wiring harness connecting ccu to mcu to motor. if you do not know how to diagnose with out error code you may end up buying wrong part. sometimes doorlatch is not problem central control board CCU is

Feb 11, 2009 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

F11 and f dl errors


I hope that you have a serivce contract or something on this unit you need a main control board f11 means that there is communication error between the 2 computer boards the fdl means that there is is door lock problem. But that is incorrect that is how you know which board has the problem the door lock is controlled by the main computer board. it's just playing tricks on you I have tried changing the door lock with those codes and it did nothing. that board tends to be alittle pricey .good luck.

Dec 24, 2008 | Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft....

1 Answer

Error Codes F dl and F 11


Okay...it sounds like you have a bad door latch assembly. It makes contact, washer begins the wash cycle, and then after some vibration becomes unlatched and generates the "Fdl" code or "F11". "Fdl" is a door latch error, "F11" is a serial communications error to the CCU. A door latch problem can generate BOTH codes, because it has a communication link to the CCU. I would recommend replacing the door latch. You can find the part at either repairclinic.com or searspartsdirect.com. Just type in your COMPLETE model number in the Search menu and you will find a listing of all the parts. For instructions on how to replace the door latch, go to my profile and look under "Tips and Tricks". I have a write-up listed there on how to replace a door latch on a front loader. If you cannot find the information you are looking for, or have any further questions, please let me know. I hope this helps you.

Apr 16, 2008 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

1 Answer

Random electrical problems, sometimes it works beautifully, sometimes not!


F11 = Communication between the Central Control Unit (CCU) and the
Motor Control Unit (MCU) cannot be sent correctly.
.
1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and
Central Control Unit (CCU).
3. Check the drive system for any worn or failed components.
4. Plug in washer or reconnect power.
5. Verify CCU operation by running a Diagnostic test or any
cycle.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
8. Check that the serial harness at the MCU is not mounted
upside down. The wires should be to the left when facing the
MCU connectors.

FDL=
A Door Lock Error occurs if the door cannot be locked. It will try to lock
it six times before displaying the error code.
Le code d’erreur “Verrouillage porte” apparaît s’il n’est pas possible de verrouiller la
porte. Le système effectue six tentatives de verrouillage avant d’afficher le code d’erreur.
■ Door lock mechanism is broken or removed from door.
■ Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door
switch/lock unit and Central Control Unit (CCU).

Feb 12, 2008 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

F DL Error Code


If you were already experiencing the F11 error code and now experiencing the Fdl error, this more than likely is a failure of the Main Control Board. F11 is a serial communications error associated with the Main Control Board, while the Fdl error is either a failed Main Control Board and/or door latch. You can replace the door latch first to see if the error goes away, but I would almost bet you have a control board problem since you were already experiencing an intermittent error code associated to it. Let me know if you have any further questions.

Sep 16, 2007 | Kenmore 3.8 cu. ft. HE3t Front Load Washer

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