Question about Office Equipment & Supplies
Cleaning will resolve this problem just clean all the rubber rollers of the printer.rubbers which the paper pass through when printing remove any dried/powder inks use a soft cloth moistened with an alcohol .then test print again.good luck
and let me hear how it goes!
Posted on Apr 10, 2011
More than likely you got a bad drum, or the drum was damaged before or during installation. Return the drum to the place you purchased it and get a replacement. Be careful to avoid high exposure to light, any exposure to magnetism, pens, paperclips, etc., and take care when installing the new drum to help avoid this problem again. The drum cannot be repaired, it must be replaced.
Posted on Apr 10, 2011
Please try to set up or add once more the printer and maybe the new drum installed was not recognized by the printer. If not, uninstalling and reinstall the printer driver and set up once more the printer.
If still not work, try to reset the printer.
Please try this solution.
Remove the USB cable into the printer and leave the printer on.
Remove all the cartridges.
Close the cartridge door and wait for the INSERT INK MESSAGE to appear.
Disconnect the power cable and from the power source supply.
Move the carriage using your hand from the original position to the other side of the printer and then move it back to original position. Wait for couple of minutes
Reconnect power cord and turn on the printer.
Return all the ink cartridges and close the door. Wait for the calibration process.
Print the test page to check if it working.
Reconnect the USB cable and try to print again.
Post comment if you need more help. Regards
Posted on Apr 09, 2011
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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