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Shortly after installing a new drum all pages from the printer have a column of color dots (like tiny "mirror image" coma's) sets of 3, red/green blue; each 1/4 inch apart, followed by a 7/8 inch gap, them repeat of the dots,down the page center. 3/8 inch to the right of these dots is a washed-out faint black line 3/8 inch wide...top margin to bottom margin. Any ideas, please?

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  • carym885 Apr 09, 2011

    I am sure you mean well Benjz, but this is a laser printer. It has no ink cartridges; no carriage, no carriage door. It does not require a "callibration" and, as it is not an ink jet...a "calibration"is not a possible function.

  • carym885 Apr 09, 2011

    The "advice" from benjz does not rise to the level of "insufficient". It suggests efforts which are not applicable to a laser printer and thus cannot even be attempted as it suggests changing devices and performing function which a laser printer cannot do. Specifically, as I told Benjz:I am sure you mean well Benjz, but this is a laser printer. It has no ink cartridges; no carriage, no carriage door. It does not require a "callibration" and, as it is not an ink jet...a "calibration"is not a possible function.

  • carym885 Apr 10, 2011

    Hello PCtech,

    Well..a new drum may or may not fix it...but it will cost $150 just to try...tje precise step I was seeking to avaid, Also the present "new" drum did work flawlwssly for a few day...so evidence suggests that may not be the answer. In giving "Fixya" a try I am willing to pay a modest price for aa acual "fix". In a very real sense. "Buy ya" a new one, is a universal way to achieve an outcome when one does not know a way to "Fix" the present device.

    I will try that step if no one suggests a "fix" rather than a replacement...but even then, I will just buy and try an additional new drum,,,if it problem persists after that next purchase...I will then have two "new" drums and zero working printers...but if I can subsequently fix it, I will have two usable drums as well. I think it likely that I cannot exchage or refund the drum.

    For now, I am still looking for a "fix", please.

    Hello PCtech,

    Well..a new drum may or may not fix it...but it will cost $150 just to try...tje precise step I was seeking to avaid, Also the present "new" drum did work flawlwssly for a few day...so evidence suggests that may not be the answer. In giving "Fixya" a try I am willing to pay a modest price for aa acual "fix". In a very real sense. "Buy ya" a new one, is a universal way to achieve an outcome when one does not know a way to "Fix" the present device.

    I will try that step if no one suggests a "fix" rather than a replacement...but even then, I will just buy and try an additional new drum,,,if it problem persists after that next purchase...I will then have two "new" drums and zero working printers...but if I can subsequently fix it, I will have two usable drums as well. I think it likely that I cannot exchage or refund the drum.

    For now, I am still looking for a "fix", please.

  • carym885 Apr 10, 2011

    Buying a new drum costs $150 and may or may not work. The present drum was fine for a few days. Which is why I am first looking for a fix "ie fixya"; and not a "Buy ya"...at least not yet.

  • carym885 Apr 12, 2011

    Good day and thanks for your suggestion,

    In taking the parts out and cleaning, I found one felt roller and one rubber roller with much toner on them in a position that matches with the print streaks. However, after carefully cleaning them, the problem reappeared after only a few pages of print. The two rollers were again coated with toner, It appears that the used toner container (part of the new drum) is leaking used toner onto those parts.

    Thus there seems to be no possible "fix", but rather the "new" drum is defective and must be replaced.

    Best regards,

    Cary

    Good day and thanks for your suggestion,

    In taking the parts out and cleaning, I found one felt roller and one rubber roller with much toner on them in a position that matches with the print streaks. However, after carefully cleaning them, the problem reappeared after only a few pages of print. The two rollers were again coated with toner, It appears that the used toner container (part of the new drum) is leaking used toner onto those parts.

    Thus there seems to be no possible "fix", but rather the "new" drum is defective and must be replaced.

    Best regards,

    Cary

  • carym885 Apr 12, 2011

    There was no "fix"...the new drum was defective and had to be replaced. This last suggestion led me to find the defect.
    In taking the parts out and cleaning, I found one felt roller and one rubber roller with much toner on them in a position that matches with the print streaks. However, after carefully cleaning them, the problem reappeared after only a few pages of print. The two rollers were again coated with toner, It appears that the used toner container (part of the new drum) is leaking used toner onto those parts.

    Thus there seems to be no possible "fix", but rather the "new" drum is defective and must be replaced.

    Best regards,

    Cary

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Cleaning will resolve this problem just clean all the rubber rollers of the printer.rubbers which the paper pass through when printing remove any dried/powder inks use a soft cloth moistened with an alcohol .then test print again.good luck
and let me hear how it goes!

Posted on Apr 10, 2011

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More than likely you got a bad drum, or the drum was damaged before or during installation. Return the drum to the place you purchased it and get a replacement. Be careful to avoid high exposure to light, any exposure to magnetism, pens, paperclips, etc., and take care when installing the new drum to help avoid this problem again. The drum cannot be repaired, it must be replaced.

Posted on Apr 10, 2011

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Hi

Please try to set up or add once more the printer and maybe the new drum installed was not recognized by the printer. If not, uninstalling and reinstall the printer driver and set up once more the printer.

If still not work, try to reset the printer.

Please try this solution.
Remove the USB cable into the printer and leave the printer on.
Remove all the cartridges.
Close the cartridge door and wait for the INSERT INK MESSAGE to appear.
Disconnect the power cable and from the power source supply.
Move the carriage using your hand from the original position to the other side of the printer and then move it back to original position. Wait for couple of minutes
Reconnect power cord and turn on the printer.
Return all the ink cartridges and close the door. Wait for the calibration process.
Print the test page to check if it working.
Reconnect the USB cable and try to print again.
Post comment if you need more help. Regards

Posted on Apr 09, 2011

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