Question about DeLonghi DC312T 14-Cup Coffee Maker
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Posted on Jan 02, 2017
I threw out the coffee pot. The replacement carafe was more expensive than the entire coffeepot!
Posted on Apr 19, 2009
Thank you for offering me a "Premium Assistance Plan" I'm sure you have an amazing cadre of brilliant experts, that could resolve my problem for a nominal fee, which I'm sure is worth every penny. But I was hoping for a good old fashioned customer service representative, that could either rectify my problem with a quick fix or possibly a newly redesigned basket. The problem, I believe, is an inherent flaw, caused by a design process, that uses common subcomponents in multiple models. Which is great from an efficient engineering/tooling standpoint, but they just missed the boat here. I've figured out a solution to my problem. I'm no longer going to buy any DeLonghi products, and in the future I will take recommendations from Consumer Reports with a grain of salt. To further alleviate my frustration I'm going to place this coffeemaker in the driveway and run it over on my way to the "Big Box" to puchase another Mr. Coffee for twenty bucks, cause I know they work. I'm sorry if this sounds bitter, but it's the coffee's fault.
Posted on Jul 07, 2009
Can't use a thermal carafe with this unit even if one were available. The thermal carafe doesn't require a heating unit under it while sitting on the coffee maker. It keeps the coffee hot by it's built in insulation in the pot.
Just buy a regular insulated pitcher at most any appliance outlet (WalMart, Target, etc.) and pour it in it. Just shut off the coffee maker then.
Posted on Jan 04, 2010
SOURCE: My delonghi 14 cup coffee
I was trying to help you out here. Maybe this will help some? I was going backto some customers that asked questions in the recent past and even fartherback. It appeared that no one answeredsome of them, So, I thought I would take some of my personal time to see if Ican help. Even though this Informational site may not have your exact model orbrand, this site will help you a lot. Here is a site link about everything you want to know about CoffeeMakers and possibly yours, from repair to trouble shooting it. b>http://home.howstuffworks.com/coffee-maker4.htm
Please if this helped you at all, if you can find the time and in your heart torate my help and some kind words written would be appreciated for my free help, I would appreciate it.
Here is also my direct link to my own pages of other areas of my expertise forother problems you might have in Automotive, Appliance, and Electronics. DropIn anytime for my help.
Posted on Oct 29, 2011
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Dec 09, 2012 | Coffee Makers & Espresso Machines
How do you get service?
If repairs become necessary, see contact information below:
Please contact our toll free hotline at 1-800-322-3848 or log onto our website at www.delonghi.com.
For all accessories, spare parts or replacement parts, please contact our parts division at 1-800-865-6330.
Residents of Canada: Please contact our toll free hotline at 1-888-335-6644 or log onto our website at
Residents of Mexico: Please refer to the Limited Warranty statement for Mexico.
Please refer to the back page of the manual for De'Longhi addresses.
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