Unplug your machine and unclip the plastic trim panel across the bottom of the machine (front) to reveal the circular pump filter cover. Unscrew this cover with your fingers and remove any debris inside. Put the cover back on, clip the panel back on and try your machine again. Should be fine.
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You have a code telling you to clean the pump now thats a first are you sure it says clean the pump filter? more info as to why you are needing to clean the pump filter its not really easy trust me, unless you have done it before which i am guessing you havent.
Remove bottom plastic panel across the front of machine- it just clips off (use a small screwdriver or bread knife to prise off). You will now see a round filter behind this panel- unscrew anticlockwise to remove- this is the filter. Sometimes filter can be hard to remove if you have things jammed in it- give it bit of a jiggle and it should come out without forcing it.
Remember- if there is still water in the machine, this water will come out on the floor once you remove the filter- put down some towels!!
hello mam you cant clean the pump but you can clean the filter of the drain line. and if you want to clean it you should use a descaling powder this will be available with the washing machine service centers.
Remove the bottom casing covering the front of the machine just above the floor. Unscrew the circular cap SLOWLY- beware of vast amounts of water escaping though!
I had to use a low height roasting pan to catch water, and just unscrew the cap enough so as to control the flow of water, and enable to empty water away until its all gone. Incidentally, an old hairgrip was found to be the cause of my problem.
Confusingly, "clean pump" meant clean filter!