Question about Frigidaire ATF6000ES Front Load Washer

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My washer won't drain or spin. I took off the back panel looking for the coin catcher pan? but see nothing obvious. There is no error code or anything that looks obvious. Any ideas?

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Hi from retired Englishman in SW France,
I would gently suggest as a first step that you clean the drain motor lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my complete guidance notes for checking both the drain motor filter and the drain motor. The bit about checking the motor is near the end ;-0)

If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning!
Please score this solution accordingly.
Thanks and good luck!
John C

Posted on Apr 09, 2011


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1 Answer

Will not spin or drains shows F21

The F21 error on a Whirlpool Duet washer means the unit was draining slowly. This can be caused by a blocked outlet hose (kinked hose, for example), excessive suds from using non-HE detergent or too much detergent, blockages in the drain pump filter (coin catcher), or a problem with the pump.

You should be able to clear the error by pressing Pause/Cancel twice. Check your outlet hose. Then unplug the washer. Have a bucket handy to catch the water when you access the pump. Remove the toe panel from the bottom of the washer. There are three screws to remove; then you need to lift the panel slightly and pull it forward.Check the filter for foreign objects.

Test the washer by selecting a cycle and running it with no clothing or detergent. If the unit still fails, then the pump, pump motor or the pressure switch is bad. However, you should also check the wiring to the unit.

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Good Afternoon Friend,

I understand you want to know where the coin catcher is located. The coin catcher is located inside your washer, at the bottom right-hand side, attached to the drain pump. If you want to get to the coin catcher, I suggest contacting your local authorized technician for assistance. Hope this is helpful.

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E21 indicates a drain pump error or slow draining. If it is a clogged filter, you fix this yourself. (Standing water is usually still in the washer with this error.) Unfortunately, if it is something else, a service call may be needed.

Unplug the washer before starting the following procedure.
The first step is to check if your washer has a lower access panel. If it does, then remove the panel. Find the drain motor and the two hoses (drain and washer sump) that connect to it. Have a bucket ready to catch the water from the hoses. Since the hoses are connected by hose clamps you will need a set of pliers to loosen. Remove the hoses and let the water in them drain out. Check for any clogs and check the coin catcher filter (it's inside the main hose) for foreign objects. Remove the blockages. Then check for around and inside the pump (and the impellers) for any object and remove anything that doesn't belong.

If your washer doesn't have an access panel, you can get to the drain motor from the back, bottom or front of the washer. Pull off the panel (usually screws hold it in place) if you are accessing the unit from the front or back. If you go from the bottom, remove the storage drawer and pedestal if you have installed those. Then remove the bolts that hold the drain motor to the washer frame. Remove the wiring harness and the drain and sump hoses. The pump can then be removed and cleaned. Follow the directions above to check for clogs or foreign objects.

Then reassemble the washer (pump, drain motor, hoses, wiring). Replace the panel. Plug the unit back in and see if the unit will drain without the error. (Just try the drain/spin cycle and see if the unit spins rapidly. There is not reason to do a full wash.)

If you add a comment with your Frigidaire washer model number, I'll be glad to give more specific information for additional repair options.

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