Question about Canon PIXMA MP970 InkJet Printer

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I have a pixma mp970 and the paper jams in the rear feeder. I know there must something stopping the paper running through.I tried using stiff cardboard to see if that would clear it,but without success.Is it possible to get inside so that I can remove the obstruction.I removed 6 screws,but the back will not come off.Is there some secret way to do this? Regards William Airth

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  • william33330 Apr 11, 2011

    I would like to thank you for solving the problem with my printer. I followed your instructions and it worked beautifully.
    Thanks again

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Hi

Please try this solution.
Remove the USB cable into the printer and leave the printer on.
Remove all the cartridges.
Close the cartridge door and wait for the INSERT INK MESSAGE to appear.
Disconnect the power cable and from the power source supply.
Move the carriage using your hand from the original position to the other side of the printer and then move it back to original position. Wait for couple of minutes
Reconnect power cord and turn on the printer.
Return all the ink cartridges and close the door. Wait for the calibration process.
Print the test page to check if it working.
Reconnect the USB cable and try to print again.
Post comment if you need more help. Regards

Posted on Apr 09, 2011

  • Benjamin Jr Singson Apr 11, 2011

    Welcome and thank you for using Fixya !

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1 Answer

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1 Answer

Error 6A00 on the Canon Pixma MP970


Hello and Welcome

The 6A00 is a Canon generic code for paper path jam.Some where in the paper path a sensor is activated indicating paper jam so the printer will give off a 6A00 code.As a Canon technology,I usually find the code almost 90% of the time it is related to the purge unit being jammed with something and not being able to move.Moving the print head assembly will not clear a purge unit if its jammed with paper,paper clips,push pins,screws,cookie crisp,flower bud pods etc.
I have found all those things in a purge unit.The offending item needs to be removed or the purge unit needs replacement.A
Canon Pixma MP970 would still be under Canon warranty, get it into a shop and save yourself the hassel.
Incidentally, the 6A00 error pertains to all Canon printers made in the last several years, its not just used in one model & its always a paper path error or purge unit
I forget myself so here goes, the purge unit,called a spittoon assembly in an HP,lexmark & other ink jet printers,is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.That is why you 'll find the print head assembly parked on top of it. It also has a an electrical pump to milk the print heads and test for ink flow



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I hope it will be surely helpful for you. If you want to get support on Call then Call Canon Support by phone, at 1-800-OK-CANON (1-800-652-2666)
Please rate my solution as Four Thumbs given below to this solution if it was helpful.
Thank you for using FixYa

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1 Answer

Error code 6A00


This error indicates a paper jam. Something is restricting the paper path. Check the paper path from the Automatic Sheet Feeder (ASF) side, raise the cover and visually check the paper path. Try running a thicker sheet of paper through the printer (card stock will work) to see if you can dislodge the restriction.
Let me know if this clears the problem. If not we can try something else. Thanks.

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Usually this is caused by a piece of torn paper occulding the paper path. or a shiny area on the paper feed rollers.

1) for paper jam: Use a peice of stiff card and place it in the printer use word pad to print a single full stop and that will start the card to begin to roll through the path. apply some push to it to keep it straight in the effort to snag that paper and have it ppushed out of the rollers

Yse a plastic polly mit and run over rollers to slightly roughen them and remove the ink shoine on them, especially the side that has the problem.

Feed a new piece of paper into the printer and check that it is now printing correctly

Please rate my help++++Thanks for using FIXYA

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1 Answer

I had a paper jam in rear of MP970; easily cleared, but printer won't feed paper from front or rear now without jamming in rear.


Hello this may work There this may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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