Question about Kenmore Side by Side Refrigerator

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The fridge is not cooling and the freeze is working. There is ice on back of the refrigerator and frosting up in the freeze on the back panel. The fan is running. Model number is 363.9527710 side by side

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  • Kenmore Master
  • 2,128 Answers

If there's ice on the back wall of the freezer you have a defrost problem,bad thermostat,heater,timer.the machine isn't defrosting and ice is building up on the evap coil behind the freezer panel.inside the fridge section up on the top right side you'll see a hole where you can stick a screw driver into and turn the timer slowly until it clicks,now it will be in defrost.you'll know if you have it in defrost the fan will shut down in the freezer.now pull off the back inside wall in the freezer,if the heater is on then you'll know you have a bad timer,it's not going into defrost.if the heater isn't on you'll have to check with a meter to check the heater and the thermostat,the thermostat is on top of the coil.you'll have to melt out all the ice with a hair dryer to remove the heater to check it with your meter,also you can look at it,if it looks all black inside the glass change it out,it's a good idea to change the thermostat out to so this way you won't have any more problems with the heater or the t-stat,if you're gonna change the t-stat out anyway an easy way to check the heater is to melt the ice off of the t-stat,cut the two wires going to it,and put the wires together bypassing the t-stat,if the heater comes on then you'll know the heater is good and the t-stat was your problem,melt out all the ice annd install the new t-stat.when you go to cut the wires on the t-stat shut the control off or unplug the fridge so no power is going to the t-stat,after you connect the wires bypassing the t-stat turn it back on so if the heater is good it will help you melt out the ice,if the heater doesn't come on then change out the heater and thermostat,also if after like 20 minutes the fan comes back on the machine came out of defrost and you'll have to turn the timer again into defrost or just unplug the fridge,change out your part and when you're down plug it back in,however you feel comfortable.call your parts store,give them the model number and they will sell you the parts you need.good luck,if you have any more questions or something you don't understand let me know,i'll be happy to help you.i don't know if there's one heating element in there but the new one is a double element,it's easy to hook up.

Posted on Apr 09, 2011

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  • Kenmore Master
  • 3,740 Answers

This refrigerator was made by GE for Kenmore.
The frost in the back of the freezer is telling you that you have and automatic defrosting problem.
This can be caused by the defrost timer:
http://www.appliancepartspros.com/part_details.aspx?part_id=2061695
or
The defrost heating element:
http://www.appliancepartspros.com/part_details.aspx?part_id=2635762
or wiring.

Most of the time the defrost control stops advancing so the unit never defrosts. This is what causes the ice to build up. There are 2 tabs on the defrost control face. Find the defrost control and the rotate the dial with a flat blade until the compressor shuts off. This is the defrost cycle. You should notice that it may start making weird noises in the defrost cycle. Pop Bang... etc.

What you can do to get about 3 good days of use out of it is to unplug the unit.. direct a fan into the freezer compartment with the contents removed for just over 2 hours. (makes a water mess!)
After the 2 hour period, re-load freezer contents and return the unit to normal use. It will work fine for up to 3 days and then start freezing up again.

Thanks for choosing FixYa,
Kelly

Posted on Apr 09, 2011

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Posted on Jan 02, 2017

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