may be due to one of the following:
- An incorrectly set power switch.
- An improperly functioning power outlet, surge protector, or power supply
- A poorly connected power or data cable.
- A defect with a third-party (i.e. non-Lexmark) option such as a memory
- An incorrectly connected or malfunctioning optional paper tray.
- A malfunctioning printer component.
Please try the following steps:
Make sure the power switch is in the "on" position. If it is, power off the
If your printer's power cord is plugged into a surge protector or
uninterruptible power supply (UPS), unplug it and connect it directly to a
grounded wall outlet. Some of these devices can interfere with consistent
electrical flow and cause the printer to fail to power up properly.
Disconnect the power cord from the back of the machine and then reconnect
it. Make sure the power cord is plugged in all the way.
Disconnect any data cables (parallel, USB, Ethernet) from the rear of the
printer. Any defect in a data cable may cause an electrical short circuit
that could cause a loss of power to the printer.
Turn the printer on, this time with only
the power cord
connected and plugged directly into a grounded wall outlet.
If the printer still fails to power up, power off the printer once more.
Verify that the outlet is working properly by connecting another device to it to
see if it receives power. You can also try plugging the printer into a different
If possible, try another printer power cord.
Verify that the printer is the correct voltage type for the environment
in which it is being used. A 110V (low-voltage) printer will not work properly
in a 220V (high-voltage) environment, and vice versa.
- NOTE: Look at the rear of the
printer and locate the electrical specifications sticker. Verify that the
voltage rating on the sticker is the correct voltage for your printing
environment (i.e. 110V or 220V).
Remove any third-party (i.e. non-Lexmark) options, such as memory
cards, as they may interfere with proper printer functioning. Also remove any
paper-handling options such as an optional second paper tray.
Attempt to power on the printer once more with all options removed,
having verified that other devices work from that power outlet.
If there is
still no power, the printer may require service to fix the issue. Please contact
Lexmark Technical Support or a local service provider.