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I was trying to connect my GPS MT3351 with my PC but i think i need drivers to instale it in my computer to resolve this problem could you help on this? appriciate your help

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Posted on Jan 02, 2017

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SOURCE: Garmin gps

trying to get street updates and an extra memory card / can not do it on the computor?

Posted on Nov 17, 2008

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SOURCE: Garmin gps

If you are running the USB Drivers that came with your device, it might create a problem. Get the newer updated drivers from HERE and install it. It should resolve the problem now

Posted on May 30, 2009

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SOURCE: the new GARMIN 255W can not be detected by computer

take it back to seller for replacement or repair

Posted on Jul 06, 2009

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SOURCE: USB driver installed but not finding unit

Check the 6 phillips head screws that hold the front and back parts of the case together. If you have ever had the battery changed and the screws were not snugged down all the way, the USB connection on the back may not be making contact with the circuit board inside the GPS. If the screws are snug, then you may need to take the unit apart. If you are comfortable with this, removed the 6 phillips head screws. CAREFULLY pull the front and back parts of the case apart. There are wires holding the two halves together so handle these parts carefully. Looking inside at the circuit board, there are some small circuit trace pads (about 4-5 or so), in the area where the USB port would line up. Use the alcohol and q-tip to gently clean these pads and also the little spring connectors on the other part of the case. Carefully, reassemble the case. There is a rubber gasket that fits between the two parts of the case. Make certain it is not kinked or crimped. Gradually snug down each of the 6 phillips screws, working your way from one side of the unit to the other and criss-crossing. You may need to use your fingers and pinch the unit together as you snug a specific screw. When the unit is reassembled, try the USB again. If it still does not work, it may need to go back to the factory.

Posted on Jan 23, 2010

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Intelliroute 520 wont connect to my pc

The answer to this question and many others can be found in the FAQ section on our support page at Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at

To troubleshoot a connectivity issue please try the following:

  1. Ensure the cable is secure on the device and computer. Disconnect and reconnect the device.
  2. If still not connecting and the cable is secure press the rest on the back of the device while connected to the computer.
  3. If a reset does not work then disconnect the device from the computer, wait at least 10 seconds and try another USB port on the computer.
  4. If another USB port does not resolve the issue disconnect the device, restart your computer, then connect the device.
  5. If all the above fails you can Reinstall the Device Driver. Navigate to the Device Manager on your computer. Please note this will vary based on the operating system you are using. Once at the Device Manager screen locate Universal Serial Bus Controllers. Click the arrow/triangle to the left of the Universal Serial Bus Controllers to expand the drop down list. If the device driver is the issue one of the items listed will say Unknown Device. Right click on Unknown Device and select uninstall. Once the uninstall has been completed, restart your computer with the device still connected.

If the device is not recognized after trying all these steps you will need to contact Technical Support for additional troubleshooting. To properly diagnose and correct a connectivity issue you will need to have the Rand McNally Dock Installed, a broadband internet connection and your device available to connect when instructed to do so. If these items are not available, we may not be able to resolve your issue.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)

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Installing the Garmin Communicator plugin should resolve the problem. In most cases, th USB drivers are included with the Communicator plugin that are required for the nuvi to be detected. If it is still undetected after the installation of the plugin, it may be necessary to download and install the latest USB drivers.

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What does the pc say when you connect it? Normally you wont need to install any drivers, try to change the usb port, most of the time this helps. (maybe you have to turn the gps on when you connect it.)

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try downloading the newest version of the software from TOMTOM's website. Download and install it first allowing it to put the necessary drivers on the computer. the software will prompt you to connect the gps after the drivers have been loaded.

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Speakers do not require drivers to be installed. Please check if:

1) Your power cord is connected to the socket properly
2) Check Jeck Pins are inserted properly into the speaker and to the PC and accurately. (Two to the speaker Red and Yellow & one to the PC Black.

3) Check if your sound card is installed properly or if it is installed then check it is muted from the right lower corner at the task bar.

I hope this will help resolving your problem. If you have any other problems, do let me know so that I could think further to resolve your problem.

Please do rate my solution!


Khawar Khalid

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1 Answer

The new GARMIN 255W can not be detected by computer

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Install the drivers before you plug in the GPS. Then follow the directions both in the setup and on the website. There may be other things that you need to update before things will work right.

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download the usb driver from the website. Then go to your device manager (rightclick "my computer" and click on properties. then click on device manager) Once there, see if there is a yellow exclamation point next to the garmin slot. If there is, right click it and choose update driver. Then follow the prompts to locate the new driver. This shou;d solve the problem.

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Go to garmin website and download the latest USB drivers. After installing the latest USB drivers reboot the computer. Now attach the Garmin to the computer using USB cable. You should see Found new Hardware on your computer.

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If you are running the USB Drivers that came with your device, it might create a problem. Get the newer updated drivers from HERE and install it. It should resolve the problem now

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