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I keep getting the message "unsupported right cartridge" on my printer. I have checked the installation a thousand times. Please help

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Message signals that the right cartridge is not correctly recognized.
May have several causes:
1. Cartridge model is wrong (not a Lexmark color cartridge 33 or 35). In this case one must replace the cartridge with the printer.
2.
You use the correct cartridge but it is not recognized correctly. Try to clean the contacts on the cartridge and the printer with a soft towel or cloth.
3. If after you have cleaned the contacts you received the same message means that the cartridge is defective and must replace it with a new one.

Posted on Apr 09, 2011

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I have a Lexmark Printer z2400. i have a lexmark ink Cartridge that was working. now i get the message "unsupported Cartridge'. I was able to print a test page twice then it went back to...


that can be happened with some problem of cartridge or cartridge holder.
if you can check the printer with your older empty cartridge, and you can see
the different error message with that , it says your printer is OK.
and have some problem with your cartridge.and need to replace it.

if you can see same message with your old and empty cartridge,
you can clean both of cartridge the connecting pads ( in printer cartridge holder and
back side of the cartridge ) using by IPA and check again.
if had corrosion or some ink swallowed problem , can be clean with that.

after that if you got same result, you need to check your cartridge with
another printer or your printer with another good cartridge.

Jan 03, 2011 | Lexmark Office Equipment & Supplies

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I keep getting message: "Remove and check ink


If you have already checked it by taking out and inserting it back then try this

Do it only if you have connected the printer by USB

1. Unplug the power cord

2. Press and # and 6 at the same time

3. While holding them plugin the power cord, you will see a message

SEMI FULL RESET on the screen

Release the buttons and let the Printer do what ever its doing

Jan 02, 2011 | HP OfficeJet 7310 All-In-One InkJet...

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It keeps showing the message "remove and check the right ink cartridge". we already removed and re-install it many times. we also cleaned it and we still show that message. help! thank you!


Try to replace the ink cartridge with a new name brand ink jet cartridge that matches the manufacturer. Sometimes aftermarket ink jet cartridges don't work as well as the name brand ones.

Dec 18, 2010 | Office Equipment & Supplies

1 Answer

Hi, I have a lexmark x7170 and keep getting an error message "unsupported cartridge". Help please!!


If you receive an error message that tells you that you have an unsupported cartridge, then you need to remove the cartridge. After installing the appropriate type of ink cartridge you should no longer receive the error message and you can then perform a print test.
Instruction on how avoid unsupprted cartridge message.
  1. Lift up the scanner unit (with the power on). The printer cartridge carrier will move to the top of the printer into the loading position.
  2. Press down on the lever above the cartridge and then raise the cartridge lid. Remove the cartridge and make sure the cartridge supports no more than four colors (cyan, yellow, magenta and black) and a speed of 22 parts per notation.
  3. Insert the compatible ink cartridge into the carrier and then lower the cartridge lid. Close the scanner unit, then make sure plain white paper is inserted into the paper loader.
  4. Press the "OK" button on the control panel and the unsupported cartridge message should be gone. Press the "Select" button and a test alignment page will print.

Nov 21, 2010 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.


Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

Nov 07, 2010 | Office Equipment & Supplies

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Replaced cartridge,get unsupported cartridge message,lexmark2500


I have a lexmark X2470 all-in one printer.I am getting the messarge reading"unsupported cartridge" It is a 3rd party refill.

Jun 07, 2010 | Lexmark X2500 All-In-One Printer

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Unsupported cartridge message


I was having this problem with a Z730. The printer was finally working again after removing and inserting ink cartridge like 40-50 times. No pun intended. After installing cartridge try turning off printer and then back on.

Aug 19, 2008 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

Incompatible print cartridges?


Hi,
just click on them to say ok, and accept the unsupported cartridges ( if applicable ) do you get the choice.
certain printers, have an option in printer prefs, to change cartridges. check the cartridges are the same ( or compatable )
if the cartridges have a chip fitted, they need to be reset if recently filled.
hope this helps mike @ Compurepair.

Feb 20, 2008 | Lexmark X2550 All-In-One Printer

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