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I received a phone call to make any appointment for a set top box and aerial to be installed. I wasn't home and my Father took the call and couldn't write down the return call number, and he was told you would ring back after lunch that day. When I had not heard for 2 days I rang Centrelink and they gave me your number. I hung on for 35 minutes with no success and decided to email you, but I am wondering if they have given me the right number, if so I would like to make an installation appointment, if not, would you please let me know that I am following the wrong lead.

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FixYA does not install aerials etc. FixYa is a help support site.
I'm afraid you have the wrong lead.

Posted on Apr 09, 2011

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Posted on Jan 02, 2017

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Hi. We are trying to setup a phillips tv through a bt vision box please


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hello there could be a few things that could be wrong 1 check the male aerial connection make sure it's fixed tight . 2 you may be getting interference from other devices near your tv like a cordless phone 3 your aerial could have moved slightly try retuning it again also make sure the aerial connect to the set top box and the lead from the set top box to the tv hope it helps

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There has recently been a national Freeview retune, to complete this correctly your box needs the kind of solid and reliable signal which you cannot get with a set top aerial. Some receivers had compatibility issues with the retune and in many cases manufacturers broadcast OAD's (Over Air Downloads) to update the firmware in the boxes to be compatible. OAD's almost never successfully install via set top aerials.

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My analogue tv doesn't do anything when connected to the new set top box. The scart is connected and the aerial also. Are there some anologue tv's that can't receive the digital signal? I already have 1...


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I`ve set up my philips digital terrestrial receiver DTR220 and i`ve scanned for all channels, but i can`t pick up any because my aerial is not picking up any signal. I`ve tried different, stronger aerials...


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