I have a Big Disk Extreme 2TB external hard drive, in fact I have 2 and one of them just started to give me some problem yesterday after one year of use... all of a sudden my computer doesn't see it...
Apparently one of the disks in the BigDisk array went bad.
If you had the unit configured as RAID 1, you may be able to get your data back by removing whichever of the two internal drives is faulty (just disconnect the internal power supply cable). The unit will boot in failure mode, but the data should be accessible.
If you had the unit configured as RAID 0... that's trouble. Most technical services (and many Linux enthusiasts) will be able to recover half of the data on the unit, the half residing on the intact internal drive. The other half, the data on the faulty internal drive, might be lost or very expensive to recover (there are services which will attempt to do that, but they're SO not cheap).
If you had an up-to-date backup, determine which of the two internal disks is faulty - unplug them one at a time and boot the unit; the faulty disk will likely boot with clicks and clatter; then unscrew it and purchase another of the same model (check the DIP switches and/or jumpers for EIDE models, and configure the new unit same way as the old). Reformat the unit and put back on it the backed-up data.
Jan 03, 2010 |
Computers & Internet