When i select print I hear it running but label does not move. I changed batteries and I cleaned roller. Is the piece across from the roller suppose to move to guide the label thru?

Solution 1:
Replace the existing batteries with a new/fresh set of alkaline batteries. The print head requires a significant amount of battery power to ensure proper printing on the label. Light print on the label may be an indication that the batteries need to be replaced.

Solution 2:

Replace the existing tape cassette with a new tape cassette. Light printing may be an indication of bad label stock.

Solution 3:

Using the special brush supplied with your labelmaker (located on the inside cover of the cassette compartment) or a cotton swab with a soft solvent (e.g. rubbing alcohol), carefully clean the transporter roller and print head. Dust, dirt, or glue may accumulate on the rubber transport roller or print head inside the cassette compartment and adversely affect print quality.

We must establish whether the problem is a moving label or just that the labels are not aligned properly. Is hte printing split across the two labels consistant regardless of hte number of labels printed? If so, then the lables are not aligned properly. The user manual has the procedure for aligning these. This is part of the setup procedure.

If hte first line of the labels changes position on subsequent printings, then either the label size is not defined properly or the format being used is not correct. I don't have the manual handy at the moment so I can't give you the particulars, but if you could update this and tell me which of the 2 conditions you are experiencing, I will look up the specifics in the morning.

Thanks,
Dan

there is a probabilty that the fixing rollers could have finnally gotten used up and have been damaged in some way. As for how to replace them i unfortunatlyl can not help you on that. you can try using a compressor and or some compressed air to blow deep into the machine to see if dust or something could have gotten across a mirror that is so fine it can't be seen.

now if you use it as a printer and the line does not appear when you print to it then more than likely something has gotten up under the glass and is on the mirrors and needs to be wiped clean.

Step 1
Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.)
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Step 2
Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible."
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Step 3
If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer.
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Step 4
Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper.
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Step 5
If you have a laser printer, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician.
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Step 6
If you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available at electronics shops or drugstores).
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Step 7
Try changing the toner or ink cartridge.
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Step 8
If you hear a clinking sound during printing, your printer probably has a broken gear and needs to be serviced by a technician.

I know this is too late for the psalter29, but here it is for others with the question. This piece is a cleaning tool. It is stored in the lid to the tape door. There is a small bar in the lid. The slot on the tool slides over the bar in the lid. The soft yellow pad should push down on the tape when the lid is closed. It is a cleaning tool for the print head. The user guide says "gently wipe the pad across the print head". The device should still work without the tool.

According to the manual you need new batteries

Check the entire paper processing path as it sound like either the roller gear is not engaging properly to push the paper out of the top, or the output paper path is somehow blocked, like from a label or something else stuck at the top, the roller gear is damaged, or other obstruction.

Are you free hand addressing or are you using "Word - envelopes and labels" tool. It should be goof free. If you are, check the pull down rollers on that end of the printer for damage or contamination. When you lift up the cover like you're installing a new cartridge, you should see the black rollers. Clean them with a q-tip and alcohol, wiping across while rolling it with your finger. If you're not using Word, pull down the tools tab and select letters and mailings, then envelopes and labels.

Cleaning a laser printer can solve minor problems, maintain print quality, and prolong periods between professional cleanings. Clean your printer when print quality deteriorates or when you change toner cartridges. Manually Cleaning Inside the Printer Steps: 1. Unplug the printer from the surge suppressor. 2. Remove the internal paper trays. 3. Remove the toner cartridge and place it on a piece of scrap paper. 4. Clean inside the toner cavity with a dry, lint-free cloth and brush (if a brush is supplied with the printer). 5. Clean the printer mirror gently with the brush. Don't touch the mirror if a brush isn't provided. 6. Wipe away dust and spilled toner. Remove paper fragments. 7. Clean the rollers, but don't touch the sponge roller. 8. Replace the toner cartridge. Tips: To remove unfused toner from the rollers following a paper jam, print 5 to 10 blank pages on scrap paper. Wipe toner from clothing if necessary, then immediately wash toner-soiled clothes in cold water. Go to your printer manufacturer's Web site (see Related Sites) for detailed cleaning instructions. Warnings: Don't use any liquid cleaners inside the printer. Initiating Automatic Cleaning Through Printer Software Steps: 1. Open the printer software by double-clicking on a printer icon or specific printer utility program, or opening a document and then selecting Print from the File menu. 2. In the printer software, look for a button labeled Options, Troubleshooting, Toolbox, Printer Utilities or something similar. (This varies by manufacturer.) 3. Follow the instructions on the screen. 4. Repeat the cleaning process if the results aren't satisfactory.