Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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The alarm keeps going off saying we need to replace the cartridge, we have replaced both cartridges and reset the printer per the instruction manual but the alarm keeps going off and the printer will not print, cannot clean printer heads etc.

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Replace the print head

Posted on Apr 09, 2011

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Printer model#mp390 I replaced both cartridges but the alarm keeps going off stating put in cartridge?


i had same problem with 350 you need to google how to reset mp390 and follow instructions it sould be fine then

Apr 03, 2011 | Canon Office Equipment & Supplies

1 Answer

HP 4015x and I get an insert black cartridge error. Not sure what I should be replacing on it or what to check on the printer.


Thank you for contacting FixYa with your printer inquiry.
This error is most common when your toner cartridge has reached it's end of life. Sometimes it will alternate with "This cartridge has reached a low threshold error" which indicates you can keep printing but need to order a new toner cartridge. See page 155 of your support manual for more on this error.
See page #117 of your user guide for toner installation instructions. http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01295101/c01295101.pdf
If you have installed a new toner cartridge and receive "Remove Shipping Lock Error" that means you have not removed the protective strip on page 118 step #5.
You can order new toner cartridge from HP PartSurfer or retail merchant where printer purchased.
http://partsurfer.hp.com/Search.aspx?SearchText=CB511A CC364-67902 Black print cartridge - Prints approximately 24,000 pages per cartridge CC364-67901 Black print cartridge - Prints approximately 10,000 pages per cartridge
Hope this helps helps. Please keep us updated and remember to rate this answer.

Mar 30, 2011 | HP Laserjet P4015x Printer

1 Answer

We got all new ink cartridges for our printer but it keeps saying that the toner is low and won't print. We shook them all like it said but we can't figure it out. Hopefully you can help us...


First of all, this printer is not inkjet, is a laser printer. It has toner cartridges, not ink. Was the cartridges you changed, originaly? Every cartridge has a chip and the printer recognize them being originaly. If the cartridges are not originaly or compatible, the printer doesn't recognize them and can't read the chip to reset the message " replace cartridges" and doesn't print anything.

Mar 08, 2011 | Konica Minolta MAGICOLOR 4650EN 24 ppm ...

2 Answers

Unable to clear alarm light


I have the same problem and happened after 2nd refill
the only answers I could find was that
  1. the copper strip with the dots could be dirty and need cleaning
  2. It could be overfilled and need ink drawn out
  3. It could just now be a faulty catridge
I tried the first 2 with no success but intent to keep trying to clean it and draw some more ink out even though it doesnt seem too full. If it still doesnt work I am going to just discard it and get another and keep re filling it as I have a second one that I use with no problems.

  • Also the printer has to be reset when a new re filled cartridge is used as it will still see it as the empty one. to do this if you dont know how.

To Reset the Canon Cartridges Works 100%
Power off the printer
Hold the stop/reset button then press and hold power (for 5 secs)
Hold Power and release the stop/reset button
Press the stop/reset button twice
Relase power button
Wait until the power button lights a steady/still green, press the stop/reset button three times with a 3 sec space between each press.
On the 3rd press the inicator should be orange.
Press the power button to set data
To set data remove cartridges then replace.
leave for 20 or 30 secs
Press the power button again to shut down
Then press power button to power up.
The printer will feed one piece of paper through
then set language and counrty.
Then ink should be reset

Nov 12, 2008 | Canon PIXMA MX300 All-in-One Printer

1 Answer

Doesn't recognise new cartridge


did you clean and re calibrate those print heads?

Mar 10, 2008 | HP Inkjet 1200dn Printer

10 Answers

Reset Ink levels for canon mx310


To Reset the Canon Cartridges Works 100%

Power off the printer
Hold the stop/reset button then press and hold power (for 5 secs)
Hold Power and release the stop/reset button
Press the stop/reset button twice
Relase power button
Wait until the power button lights a steady/still green, press the stop/reset button three times with a 3 sec space between each press.
On the 3rd press the inicator should be orange.
Press the power button to set data
To set data remove cartridges then replace.
leave for 20 or 30 secs
Press the power button again to shut down
Then press power button to power up.
The printer will feed one piece of paper through
then set language and counrty.
Then ink should be reset
Any problems contact me on charmed_halliwell@hotmail.co.uk

Jan 31, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Alarm/printing


Are the cartridges re-manufactored or original canon cartridge?
Most cartridges have chips or fuses that burn out when the cartridge has been used. Then when you get it re-filled the cartridge is already rendered useless.

If the cartridges are orignal canon then you may have another issue perhaps with the printer head, in a last resort you should try to clean this will alochol and a cotton bud "lightly"

Jan 26, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Epson Aculaser C1100N - Black Toner problem


IF the problem persists with an original cartridge then the factory settings should be restored refer the manual or go through the settings in the control panel . minimise the tone of printing . If toner is getting accumulated in the printer then it might be due to refilled toner not the original cartridge . use the original cartridges

Nov 18, 2007 | Epson Aculaser C1100 Printer

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