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WE HAD A BLACKOUT AND WHEN WE WENT TO TURN IT ON WE HAD TO TUNE IT BACK BUT WHEN WE GO TO THE TUNING IT IS LOCKED. OUR REMOTE IS NOT WORKING EITHER I HAVE TURN IT OFF AT THE POWER POINT TO NO AVAIL. CAN YOU HELP US

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  • dr_dalton Apr 09, 2011

    OUR REMOTE IS DEAD I HAVE PUT NEW BATTERIES IN IT. I WILL ENDEAVOUR TO BUY A UNIVERSAL REMOTE TODAY. THE TV IS ALSO CONNECTED TO FOXTEL. WILL I HAVE A LOT OF TROUBLE TUNING IT
    REGARDS
    SYLVIA DALTON

  • dr_dalton Apr 09, 2011

    Thank you i wil give it a try

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2 Answers

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  • Master
  • 12,061 Answers

Hi, well sorry to hear you had a blackout, these are very serious events, well not so much as the Off part of the blackout, more the ON time, you see, when the power is suddenly cut off, the appliances are still in the ON position, and still plugged in.
Now when the power is reconnected, the enormous surge that happens at the instant of turn on, can, and does usually cause damage to all parts of the appliances.
You see it it not maybe well known but whenever there is a power outage one, should immediately, go around and turn to OFF, (ON the actual appliance) and also remove each appliances cord from the wall socket.
Also, switch off the Main House breaker. When one is sure that the power has been restored, well then one may re-engage the circuit breaker and then go round replacing the power cables and turning back on each appliance. Doing this will essentially stop any possible damage from happening.
Ok on to your problem, I would then assume from what you describe that your set has in turn suffered a power spike/surge and this has caused the "Fault" with the set. locking the tuning and locking out the remote. Also usually damage is done to the power supply, as well as other areas usually, too.
unfortunately due to the type and nature of the possible damage done, this really is a job for a professional. So the very best thing to do, is contact either a local or head office of your sets manufacturer, now ask them for a referral to an authorised service center. Now when in contact with them, FIRST ask for a "Quote" ONLY, as to the cost and type of repairs that need to be done.
You see doing this will then enable you to make an informed decision as to repair or replace. I say this as many of my customers these days say they prefer to put the monies that would have been spent on repairs, towards a New set, with a full warranty. I cannot argue with that logic?

Posted on Apr 09, 2011

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  • Master
  • 1,654 Answers

Why is the remote not working, are the batteries dead? You need a working remote to re-tune the set. If your remote is dead then you will need to get a universal and program it for your set, then you can get to the tuning section.

Posted on Apr 09, 2011

  • 2 more comments 
  • Dcramer531
    Dcramer531 Apr 09, 2011

    I am not familiar with foxtel, but if the signal is good then I see no issue.

  • Dcramer531
    Dcramer531 Apr 09, 2011

    Is there still an issue with your set? I saw you need another opinion, which is perfectly fine but I didn't get far on this and was waiting to see if you got another remote since you said your is not working.I didn't even get the make and model from you to dig deeper if you need me too. I am still willing to help if needed and if someone else has the same solution as mine and it is correct I would appreciate if you recognized me as being helpful if not I understand.
    Let me know if you still wish for me to help you with this,
    best regards.

  • Dcramer531
    Dcramer531 Apr 09, 2011

    I have this general guide to unlock some models, let me know if this works.

    You can reset and eliminate the lock on some televisions without the remote, using a few tactics. Hold the power button for five seconds. The television will automatically restart. If the lock is still on, unplug the television and remove the battery from the back panel of the television. Wait several hours before reconnecting the plug and reattaching the battery.

    Purchase a universal remote. If the manual or resetting option does not work for your television, you need a universal remote. You can get one of these in electronics stores or online. The universal remote supports most televisions. The universal remote manual is included in the purchase and will instruct you on installing it into the television. After installation, enter the lock code using the universal remote.

  • Dcramer531
    Dcramer531 Apr 11, 2011

    Did you have any luck yet?

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